Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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They added a "wellness" benefit to my…
They added a "wellness" benefit to my dog's monthly pricing, but claimed that her pricing only went up because of "inflation". The "wellness" benefit was supposed to reimburse expenses up to $300 for wellness items like checkup appointments. They reimbursed me $60 for her $259 appointment. Then they sent me the ACTUAL breakdown of what was covered. Spaying and Neutering takes up $175 of the alotted reimbursement, meaning it can ONLY be applied to that OR a dental cleaning. Those are more commonly needed in much older dogs or dogs with little history of good dental hygine.. For a 3 year old female dog who has very healthy teeth reported at every vet visit and is ALREADY spayed, this makes no sense to add this "benefit" to my policy. They misrespresented the product and then charged me for it. Just a joke. How could they not know that you can only SPAY or Neuter a dog ONCE in their lifetime?!?!?! Then, when I tried to call in, I had to speak to 7 (not exaggerating) different people before I could get one to message supervisor who then called over an hour later, leaving a voicemail with NO contact/callback information and just "please throw out some times that work for you in the next week to meet". I'm sorry, NOW is the time I have allotted to track this down. So sad what they have become. I saved $67.88 per month by switching my dog to another provider, all while on hold. If you want to sample my experience, read their reply, lol. This doesn’t include their email offer to “explain your benefits.”.. so I think this is nearly 10 attempts to explain how benefits work while making no actionable change and not admitting how wrong this is. Trajectory seems clear from here. It does nothing to explain something to someone over and over again, especially when said person has already moved on. Explain before enrollment occurs, since ya’ll love to explain things so much. Edit: I’ve had to block Fetch from emailing me because their algorithm of automatic replies is broken and their “staff” keep reaching out asking how they can help because they see that the policy was cancelled. Yes, that was the entire point, lol.
Insurer: Fetch
By: kr
Great service for our pets
MetLife Pet Insurance is a wonderful service. Our pets are family and having this available is such a help when unexpected costs arise. The website is easy to use and the reimbursement process once the deductible has been met is seamless. I've called several times and customer service is always helpful.
Insurer: MetLife
By: Pat
Amazing communication
Amazing communication, quick responses and reimbursement. I’ve only recently had first time claim and I was so relieved for the ease of process. Great job met life
Insurer: MetLife
By: Deeann D
Stress free
Clear and effective communication
Insurer: Sonnet
By: Al-Ameen Balogun
Trupanion comes through!!!!
We have insured with Trupanion for several years, and has paid off especially when veterinary bills get really expensive. Quick response and turn-a-round creates stressless transactions between hospital and patient.
Insurer: Trupanion
By: Kenneth Stern
Caring people to help with claim
Caring people to help with claim
Insurer: Spot
By: Cynthia O'keefe
Always helpful and knowledgeable…
Always helpful and knowledgeable whenever I call
Insurer: Nationwide
By: JULIE
Great customer service and all around…
Great customer service and all around great representatives so get you guys met life you wont regret the move
Insurer: MetLife
By: John Klimczak
Do not buy
I used to love this company with my previous cat. I’d submit what’s needed and they’d reimburse me with no issues. I adopted a new cat and now they keep asking for the same documents multiple times and have not approved a single claim while still taking my money every month. They’ve turned into a scam.
Insurer: ASPCA
By: Gia
What once was good insurance, is now worthless
I'm not sure exactly what happened to this insurance company, but they're no longer what they once were. After 4 years, I'm leaving and shopping for another provider. The claims process continues to be easy. And they're much faster in their response than they were in the past. This means that they now send you a "denied" email within just a few days. If you have an issue with that, here is what they say: Notice to our Policyholders If you believe all or part of the claim has been wrongfully denied or rejected, you may have the matter reviewed by contacting the Department of Insurance in your state with your complaint.
Insurer: Pets Best
By: B.J.