Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Pet's Best is the perfect name!
My 3 year old Cavachon, Charli, has been suffering from stomach issues (nausea/vomiting) every morning for the last several weeks. So far, she's had 3 visits to our veterinarian and one visit to the ER. After blood tests, they found her Cortisol level was low, so she needed to be tested for Addison's Disease. The results were negative, which is good, but now she may need get an ultrasound as we are still seeking a diagnosis. I am sick with worry because I love her so much. However, having this incredible insurance has definitely eased some of my stress. All of these visits and tests are SO expensive, but knowing Charli can have whatever care she needs without tremendous financial burden is a great feeling. I filed 3 claims within the last 2 weeks and have already received reimbursement for all of them. Thank you SO much! PetsBest truly is the BEST!!"
Claims submission and claim processing
Very easy to submit a claim and processed quickly
Excellent customer service
Pets Best has always been fair, convenient and expedient with claims and all other correspondence. The price is great for such great coverage and service.
Chad was so professional and patient…
Chad was so professional and patient with us as we had many questions. He was very knowledgeable and helpful!
Insurer: Nationwide
By: customer
Added pet
Art, the guy I spoke with was very polite and took his time explaining everything to me.
Insurer: Nationwide
By: Megan
They came through!
I got Pets Best Health insurance the week I adopted my 12-week Lab mix puppy — best decision I ever made, as it turns out. A few months ago she started walking funny. X-rays revealed significant hip dysplasia, which felt like a gut punch for a dog not even two years old. But plot twist: her hips weren't actually the problem. Her two blown knees were. Both of them. On a puppy. Because apparently she decided to go big. After consultations with two vets, more x-rays, and some genuine soul-searching, I went ahead with a bilateral TPLO — both knees, done right — because she deserved a pain-free life, not a lifetime of managing discomfort. Then I braced for the insurance battle. I'd fully prepared myself for the runaround: denied charges, fine-print surprises, the whole thing. Instead? Pets Best paid exactly what their Explanation of Benefits said they would. Every line item. No drama. I'm genuinely floored. Georgia Mae is going to be just fine — and apparently, so is my faith in insurance companies. At least one of them, anyway.
Insurer: Pets Best
By: Erin
Experience as a veterinarian..
Experience as a veterinarian.. Let me start off by saying I am a licensed veterinarian. I use embrace for my two cats, one of which was one year old, and recently suffered an extremely debilitating disease course, consisting of diarrhea, weight loss, lethargy, and anorexia. We tested her for every disease under the sun. She, as with almost every kitten or puppy, had worms and bacterial diseases when she was pulled off the street from which she was rescued. She was treated and made a full recovery. Embrace skimmed through her records to say that because she had GI problems when she was young, this was considered a pre-existing condition (of which she was cured.. and had a completely unrelated, not similar at all disease one year later), and denied my entire claim , even after providing evidence that the diagnoses were completely unrelated, INCLUDING necropsy testing results. On top of this, it is almost impossible to get in contact with anyone on the phone, and when you ARE able to reach someone, its usually someone who has zero clue what they are talking about, and they need to redirect you to someone that isn't even working. I plan on cancelling my plan for my remaining cat, because I'm sure that whatever happens, they are going to do all they can to take months to respond to a claim and deny, deny, deny. WOULD NOT RECOMMEND.
Insurer: Embrace
By: Andrew Curtis
Josh was very informative and easy to…
Josh was very informative and easy to work with to help set up insurance for our new puppy
Insurer: Fetch
By: David S Maron
Sonnet makes it easy
Sonnet makes it easy, shout out to tangerine for sending me an e mail about sonnet insurance. My experience was out of this world, I am now sonnet and will never leave as long as they remain in Canada! Thank you
Insurer: Sonnet
By: Gregory Finch