Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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He was very helpful and respectful
He was very helpful and respectful. Answered all questions I had and very patient.
Insurer: Fetch
By: Martha Henry
She was very nice to deal with
She was very nice to deal with, and she found out what the email I received was about. Again, the only thing I wish is that Fetch would do direct billing, as that would help a ton.
Insurer: Fetch Canada
By: Alysha
You guys review and come to a decision…
You guys review and come to a decision fast.Reimbursements are quick and easy
Insurer: MetLife
By: Angelica Huie
Claims
Trupanion pays my claims within a day or so. Customer Service is very helpful.
Insurer: Trupanion
By: Kathy
Very easy to navigate
Very easy to navigate
Insurer: MetLife
By: Deborah Wittenberg
Caitlin was very pleasant and helpful.
Caitlin was very pleasant and helpful.
Insurer: Fetch
By: joseph medeiros
When we had an emergency and had to…
When we had an emergency and had to make the first claim I have ever made i had to call. The service provider on the phone was so helpful and calm I was so thankful I had this service. Currently our pup is recovering from a major surgery. My claim is queued and I am thankful for the day she is all cleared.
Insurer: Spot
By: Ashley Birckbichler
NO I have tried calling to cancel my…
NO I have tried calling to cancel my policy 5 times only to get disconnected and not acknowledging the extension number.
Insurer: Nationwide
By: customerRose Kurtz
Excellent Work
I have nothing to complain about. Your investment in your online quote creation platform have paid off. Very nice conversation with your staff on the phone. I will be recommending Sonnet to everyone!
Insurer: Sonnet
By: Tezera Mogess