Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service was friendly and…
Customer service was friendly and helpful
Insurer: Trupanion
By: Catherine
Everyone was so empathetic
Everyone was so empathetic. This was such a tramatice experience for my family but I was handled with such care which is quite memorable.
Insurer: MetLife
By: DRedway
Rosie was a great help!
Rosie was a great help!
Insurer: Nationwide
By: Alexandra
Professional and personable experience
The agent Jon was extremely helpful. Jon was professional and personable and patient, he provided multiple options for the new pet I was adding to our policies. My only negative is I would have liked to modify the deductable on existing policies but unfortunately have to wait until renewal.
Insurer: Nationwide
By: J A
I hear from you promptly.
I hear from you promptly.
Insurer: Fetch
By: Veronica Lotts
Quick response time and great service
Quick response time and great service
Insurer: Nationwide
By: laura gosselin
Cat died can't reach anyone been trying for a week
My cat passed away, You used to be able to cancel a policy online when a pet passed away not apparently that is not the case anymore. The chatchat feature doesn't work says you have to call. So I call and the recording states hold times are 30 to 40 minutes!!!! I'm grieving the death of my pet and the only way to cancel their policy is to sit on hold for 40 plus minutes!!! ARE YOU KIDDING ME!!! WHAT IS WRONG WITH YOU THIS IS RIDICULOUS AND UNACCEPTABLE What happened? You used to offer such good customer service now you're just the absolute worst you all would be absolutely ashamed of yourself making a grieving parent to through this, this is absolutely insane truly the worst customer experience I have ever had
Insurer: Pets Best
By: Casey
MetLife pet Insurance is a must have I learned. The hard way.
MetLife pet Insurance is a must have. I learned this the hard way. going to the vet can cost thousands and you need to know that you have someone at your back watching over you. That is MetLife Pet Insurance. They have been there for us every vet visit big and small. Their rates are low, the have no complicated claims process, quick and fair payments and help for everyday tasks. They have it all.
Insurer: MetLife
By: Howard & Maya 🐕🦺
MetLife pet insurance has been great…
MetLife pet insurance has been great for my pets. They are always friendly and answer all my questions.
Insurer: MetLife
By: Laura
Harrison’s Story
"In 2024, My then 5 year old rescue pit, Harrison, became acutely ill To the point our primary vet had us rush him to the emergency vet. After a few days there and unresponsive to treatment Harrison had to be transferred to a specialty hospital. Harrison spent over a month in the hospital throughout this whole course. He needed a feeding tube, biopsies, meds, fluids, labs, you name it. Harrison is now 6 years old and thriving. I cannot express how grateful I am to Pets Best for allowing me to have more time with my best friend. The filing process was quick and easy. I was reimbursed anything I was owed. I now encourage every pet parent I meet to get pet insurance and always recommend Pets Best. "