Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Outstanding customer service and follow…
Outstanding customer service and follow through. Thank you!
Insurer: Nationwide
By: customer
The representive that I talked to…
The representive that I talked to explain the policy to me and very nice.
Insurer: Pumpkin
By: Michael Okuszki
Easy
It was easy to make a claim and upload the documents needed. The claim was processed quickly and money went straight into my account.
Insurer: Spot
By: Christy C
So easy…
This company didn't make you go through hoop. The process was so simple! I will definitely tell friends about Spot!
Insurer: Spot
By: Regan Oaks
Spot is perfect for my family
Unfortunately I’ve had to use Spot a few times since deciding to get insurance for my 3 dogs and I must say, I am nothing short of 100% satisfied with them. I didn’t have any surprises when it came to coverage meaning I didn’t think something was covered and it wasn’t and the process of starting a claim was so quick and easy. Every time I’ve put a claim in, I have had my portion refunded to my back account within 2-3 business days. I’m so happy with SPOT and glad I chose them
Insurer: Spot
By: Tanya Lemay
Very easy and affordable!!!
Very easy and affordable!!!
Insurer: Nationwide
By: customer
Wish I would've done this sooner!
Claims process is fast and easy. Turnaround time is great! The app is very helpful and the online support for questions has been life saving!
Insurer: Spot
By: Jennifer Seibert
You got back to me in a timely manner
You got back to me in a timely manner. My pet didn't have to suffer foe you guys to get back to me.
Insurer: Spot
By: Tanya
Not responsive
Not responsive, have to keep checking into. app for information. Coverage for cost has not met our expectations
Insurer: Spot
By: FT
10/10 Do Not Reccomend
I have had to submit two claims recently. One claim was submitted in December 2025 and the second was submitted in January 2026. The app and website did not work either time. I was told to send an email and my request would be worked on in the order it was received. The first claim was handled within their 21 day time frame. When I sent the second claim I made the mistake of assuming that everything would be the same. It was not. I called after almost 30 days and was told that they can’t find it and I would need to resubmit. I was not confident in that answer so I asked them to look into it further. The representative informed me that they would need to transfer me to a different department but assured me that they spoke with the other department and let them know what was going on. When I was transferred I asked the representative if they spoke to the previous representative and they flatly said no and that ai was clod transferred. So, this means that the first representative I spoke with completely lied to me. The second representative was very helpful and apologetic but I requested to speak to a supervisor regarding the first representative that I spoke with. I was on hold for over an hour and twenty minutes waiting for a supervisor. I was finally told that there was absolutely no one in the entire company that I would be able to speak with to voice my frustrations. I have never been told that speaking with a supervisor is impossible. The representative took down my information and told me that they would try to have someone call me back. No one ever called me back. The blatant lack of customer service is astounding. I am waiting for my claim to be complete so I can cancel my policy and move to a company that actually values it’s customers.
Insurer: Pets Best
By: Marissa Betancourt