Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My experience with MetLife Pet…
My experience with MetLife Pet Insurance was positive. It was easy to upload the document and to track the progress of my claim. Filling out a claim was very simple and reimbursement was processed quickly. Also, don't have to worry about mailing my monthly payment as my bank account will be debited automatically.
Insurer: MetLife
By: customer
Great customer service
Had a price increase in my area, called customer service to explain - I spoke to Jennifer E who was absolutely amazing at explaining, and helping me resolve my issue. I have never trusted insurance before I spoke to her! Thank you Jennifer! Will be staying with Fetch
Insurer: Fetch Canada
By: customer
During these difficult times
During these difficult times, Healthy Paws has provided superior service. Everybody knows that during a pets final stages aside from the grief, medical expenses can be daunting at times. HP as made the financial part manageable with the friendly and quick service. Thank you.
Insurer: Healthy Paws
By: Karim Fernandez
Easy Process
Submitting the forms was very easy. Even after the forms were submitted, MetLife was able to open multiple claims per corresponding documents. I was kept up to date on the whole process and was reimbursed the same day the claim was approved. Great experience.
Insurer: MetLife
By: Anthony
I cannot say enough good things
I cannot say enough good things about Trupanion. I have never had any kind of issues with claim filing. You guys are very compassionate,understanding,caring and courteous. Payments are always quick and right on point. I just found a vet that accepts direct payment which is awesome. I am so glad that I chose Trupanion for my 2 babies. Keep up the good work
Insurer: Trupanion
By: Leanne
My Experience
Overall, I’m satisfied with MetLife. Unfortunately, I files a claimed for one of my pups, this was my first time since taking out a policy. I gave the 4 stars due to the initial claim processing which took longer than I expected. I called in a few times regarding it status to be told to submit additional information, which I did after it was clarified. It was a lot of back and forth to be honest, my claim was eventually processed. I did a second claim and that one I can see was a smoother process. Maybe it was just the initial claim which took a longer processing time. Besides that variable, I am happy with MetLife.
Insurer: MetLife
By: Angel
Fast service and very helpful
Fast service and very helpful. Trupanion works with my vet. I like that so I don't have to deal with all the paper works.
Insurer: Trupanion
By: Kathleen
Great customer service
Great customer service. The representatives seem to really care. Quick response and payments.
Insurer: Trupanion
By: Ron