Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Great customer service
Customer service explains everything, if there’s an issue it’s easily resolved.
Insurer: Sonnet
By: Rikki-Lea Niemeyer
Great Experience So Far
We've been PetsBest customers since 2023, but only recently had to make use of our insurance this past year. I've really appreciated everything they've done for us. While we've had to go through some stressful times with our fur baby, PetsBest made the money side of things easier and less stressful. It makes tough decisions easier when it comes to her care. Claims are easy to submit, and they've had pretty decent response times as well as payout times.
Insurer: Pets Best
By: Claire B.
Always receive great info and help in a…
Always receive great info and help in a timely manner
Insurer: Trupanion
By: Annette
Submitting the invoice was easy and…
Submitting the invoice was easy and processed quickly
Insurer: Fetch
By: CM
My Dogs!
"Pets Best has been a life safer for me with my two incident prone cattle dogs. The entire process of having pet insurance is simple and user friendly with auto renewal, auto pay, file uploading and reimbursements. "
Timely repayment and good customer…
Timely repayment and good customer service
Insurer: MetLife
By: customer
Pleasantly surprised with claim filing and coverage.
I was nervous that the claim filing process would be difficult and tedious; but I was pleasantly surprised with how easy it was to submit the claim -- and with how fast it was processed. At this point, I'm very glad I did my research a couple years ago and chose Pets Best.
Pets Best Insurance Coverage
Just entered my first claims with Pets Best for my dog Ruby. The whole process from filing, getting a response and the coverage was just as my policy stated—no surprises. I was very pleased.
Our agent was friendly
Our agent was friendly, knowledgable, and went above and beyond in helping us understand the ins and outs of the pet insurance policy for our beloved reptile family member.
Insurer: Nationwide
By: customer
Worst customer service I have ever dealt with.
This company only cares about the money. They lure you in with a low premium and then drastically increase them every year. They were the subject of a lawsuit for increasing premiums without notice. Their customer service for existing customers is someone from the Philippines who speaks very broken English. I could not understand what she was saying and sent emails asking that someone I could understand please call me and no one ever did. Finally I called and chose the option for wanting to purchase pet insurance (not existing customer) and surprisingly I got someone that spoke very good English. I would look elsewhere when choosing pet insurance.
Insurer: Healthy Paws
By: Brett Wightman