Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy to purchase and great description…
Easy to purchase and great description of the policy's
Insurer: Nationwide
By: John Merrill Jr
Grateful for this safety net
I have to be honest, I was reluctant about the monthly cost of pet insurance. Despite my regret over not having it for my previous furbaby and the financial strain I experienced over an emergency gall bladder surgery he needed, I was still a little skeptical about whether or not it was going to be worth it for my newly adopted dog, half-expecting every claim to be denied due to sneaky caveats in the policy. But I am so glad I moved forward despite my concerns, as I have been tremendously and pleasantly surprised by MetLife. They have come through with reimbursements on every claim I've submitted, and the financial support has been invaluable. My sweet pup has had several unexpected emergency visits and if not for MetLife's coverage, the costs would have been devastating. I am so grateful for this safety net, and also for the ease of the submission process and the speed at which the claims have been reviewed and processed! Also worth noting is that every person I've spoken to on the phone from MetLife has been incredibly kind, helpful and patient with me and my many questions!
Insurer: MetLife
By: Jenna Dawsey
The best pet insurance!
The best pet insurance I get it through my work. Filing for a claim is so easy and fast. This year I noticed that took about 3 days to received the refund and I was able to pay back right away. I don’t like to have credit card with big balances. I feel relieved that my pets have an amazing pet insurance that not only has my pets best interest but has my back as well. I’m so glad I got this insurance thank you!
Insurer: MetLife
By: Nancy
Quick reply to my the
Quick reply to my the
Insurer: MetLife
By: customer
MetLife for my girl…
I have been with MetLife for my girl dog the last two years. It is very reasonable price and filling claim is easy and quick. I highly recommend it.
Insurer: MetLife
By: Lucki Girl
Extremely Disappointing and Misleading
I am beyond frustrated with Fetch Pet Insurance. After carefully reviewing my policy before purchasing, I was led to believe my dog would be covered as of the policy’s effective date (November 1, 2025). That turned out to be completely misleading. When I submitted my first-ever claim for a vet visit on November 10, 2025, Fetch denied it, citing a 15-day illness waiting period that was never clearly disclosed upfront and only emphasized after my claim was denied. They then stated that any illness diagnosed during this waiting period is automatically considered pre-existing, even if the pet had no prior history. Let that sink in, you pay premiums from day one, but illness coverage is essentially useless for the first 15 days and anything found during that time is permanently excluded. What makes this worse is the exhausting back-and-forth with representatives, inconsistent explanations, and the burden placed entirely on the customer to prove coverage — even when quoting their own policy language and page numbers. Reassessments are slow, communication is unclear, and the process feels intentionally designed to wear customers down. This experience has completely destroyed my trust. Insurance is supposed to provide peace of mind, not fine-print loopholes that leave responsible pet owners paying out of pocket after doing everything right. Strong warning to other pet owners: Any illness-related vet visit during the first 15 days will be denied and those conditions may be labeled “pre-existing” forever. Very disappointing. I regret choosing Fetch.
Insurer: Fetch Canada
By: Jade Canonizado
Spot pet insurance!
Quick response and resolution to claims submitted.
Insurer: Spot
By: Edwina King
Helpful with making changes without…
Helpful with making changes without issues, claim was done peacefully, and I’m happy to have the insurance. But, for those who are unfamiliar, a lot of us give pets our last name. It’s like having a child.
Insurer: MetLife
By: ASHLEY DAVIS
Amanda was wonderful
Amanda was wonderful. She made the process straightforward, organized, informative and had a delightful charm. Came off very warm and compassionate towards both me and my dog, Goose. Excellent customer service, all around.
Insurer: Fetch Canada
By: Adam
The coverage you can trust.
MetLife Pet always provides the care that we want for our pets. Great customer service and quick claims. We recommend them to everyone.
Insurer: MetLife
By: Jennifer Perez