Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Very helpful
Both customer service people were clear and helpful, great over the phone service.
Insurer: Fetch
By: Monica
Quick and easy approvals relayed…
Quick and easy approvals relayed directly to Vet practices.
Insurer: Trupanion
By: Jan
Fetch Pet insurance has been wonderful
Fetch Pet insurance has been wonderful. Easy to submit and quick turn around.
Insurer: Fetch
By: Robin Correnti Correnti
Ease of submitting the claim
Ease of submitting the claim. Also, I was updated on the status of the claim which was appreciated.
Insurer: Fetch
By: Karen Crayden
Great Experience
Clear, easy process to request a quote. Excellent, well-informed customer service. Fast turn-around to add my newest pet. Thank you!
Insurer: Nationwide
By: Lisa M
Both positives and negatives.
I am happy I was able to receive help with Emma's medical bills. I am also happy Trupanion interacts with, and pays directly do, the veterinarians. With that said, I was not happy that, in such an emotional emergency situation, I was forced to appeal your quick initial denial of coverage. I was further disappointed that, within a week of the claim for treatment expenses, I was notified of a substantial increase in monthly premiums.
Insurer: Trupanion
By: Nancy
I am so grateful to have Fetch Pet…
I am so grateful to have Fetch Pet Insurance. It is the best for cost and customer care. Tess is now 11 years old so I have had some claims. They are always responsive and fair. Samantha was great today!
Insurer: Fetch
By: Marsha
I had no idea that my Vet could…
I had no idea that my Vet could actually file a claim for me and the claim could be paid to them. When my dog recently had about a pancreatitis, that was a huge help. Fingers crossed that she continues to improve.
Insurer: Trupanion
By: Kari
At a critical time
At a critical time, you stepped up to the plate and I didn’t have to worry about trying to figure out how and when I could pay this bill. It’s worth the money having you make Zoey’s hospital stay manageable. 👍👍👍
Insurer: Trupanion
By: carol
Trupanion is the BEST!
I can’t say enough good things about Trupanion. Coverage for our two pups has been EXTRAORDINARY! The policy we purchased assisted us with throughout their lives and right up until when we, sadly, had to say goodbye. This included one very expensive back surgery in which the policy contribution to the costs helped immensely. I have often, and will continue to, wholeheartedly recommend Trupanion whenever able. Bill Cookson Chesapeake, VA
Insurer: Trupanion
By: Bill