Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You people are always so kind and…
You people are always so kind and helpful when I need to talk to you.
Insurer: Trupanion
By: Nancy
You guys are awesome
You guys are awesome. At was very easy to fill the claim and your response time as incredible. Within minutes you sent me a notification that your working on it and within another few minutes I had the money in my account. You don’t know how much I and my family appreciate you. Thank you from all our hearts ❤️
Insurer: Pumpkin
By: Karin
Always prompt w/reimbursement
Always prompt w/reimbursement. Whenever I have called, very rare, very helpful & polite.
Insurer: Trupanion
By: Gayle
Customer Service is top-notch
Customer Service is top-notch. I do not like talking to an AI generated bot and talking to a human is so much more helpful and personal. Your claims process was seamless and easy to navigate. The forms tell us exactly what we need to do so that there is no glitches. Thank you for your excellent service!
Insurer: MetLife
By: Kathy D.
I'm so glad my cat and I have Pumpkin
I'm so glad my cat and I have Pumpkin. It's been real life saver when we're at the vet. Those bills can add up and I have had dramatic savings thanks to Pumpkin. Also the customer service is always knowledgeable and goes above and beyond.
Insurer: Pumpkin
By: Katie
I attempted to stop autopay on thier…
I attempted to stop autopay on thier website because they raised my upcoming premium $2,442.48 in Feb 2026. I've been with them for over 5 years with 2 pets. The website would not allow me to do that. I called and was placed on hold for 20 minutes before deciding to hang up. I sent an email requesting a response with action taken to stop auto pay and remove my credit card information. No response so far.
Insurer: Embrace
By: Jim Galvin
A claim was submitted for $246.51 for…
A claim was submitted for $246.51 for medications. Only $16 was paid and indicated the claim settled. I called and spoke with your representative, Brandi, who told me Claims would investigate and respond to me. (Eye medications) No response yet. A claim was submitted in November for $1700 and still has not been paid. I did , however receive a payment of approximately $3000. dental surgery for Zeus. I'm disappointed in your claim service and as a former Sales Representative of Metlife, for over 50 years,disappointed in the reputation your claim processing will generate. Paul Katz
Insurer: MetLife
By: customer
The process is very easy
The process is very easy. Upload documents and the process begins. An EOB is provided to explain exactly what is covered and what is not with a detailed explanation. If you disagree with something you can call their customer service and ask them to review it again.
Insurer: MetLife
By: Shannon
Pumpkin insurance happy with pumpkin is easy to work with…
Pumpkin insurance is easy to work with And payment proclaims are made quickly. Dealing with the agents they are extremely helpful and courteous. Very happy with choosing pumpkin for my pets insurance.
Insurer: Pumpkin
By: Peter
very efficient and friendly
Still a bit confused with website but reps very heilpful.
Insurer: MetLife
By: peter jones