Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Claims reviewed quickly and accurately
Pumpkin always reviews and adjudicates claims really quickly. Claims adjudication is always fair and I have never had to appeal a decision in 4 years with policies on multiple pets. I wish pumpkin could handle MY health insurance too, it’s not fair my dogs insurer is so great and mine sucks.
Insurer: Pumpkin
By: RAGB
I applied the 23rd
I applied the 23rd, yall still haven’t gotten back to me on my pets approval so i won’t even have coverage until two weeks from whenever yall get back with me, as well as the fact i called on December tenth and my rate was $17 and then when i decided to get it the 23rd it was $28 a month and yall said you would investigate why and leave me a voicemail but yall never called me back and it’s been over a week and I’ve heard nothing. Also just yall aren’t gonna cover much and for r to i pets you can’t find any insurnace that assist with any kind of preexisting conditions like you can either a dog or cat
Insurer: Nationwide
By: customer
Magical Mystery Tour
My dog's case was a bit complicated, which lasted about 2 weeks. I recieved exccellent care from both Adobe and Sage, and I am so glad to have the Pet Insurance. I am extremely grateful to Pets Best for making it easy for me to file claims and upload documents. Having Pets Best has been the most important investment I have made over the last several years. Thank you for the peace of mind
Great experience!
It was quick and easy to file the claim and upload the necessary documents in a few minutes on the app. Response and explanation e-mail was received within 2 days. Reimbursement was received and in my bank account in 7 days, which was including Christmas day. Overall great experience!
Always a pleasure dealing with Trupanion
Always a pleasure dealing with Trupanion
Insurer: Trupanion
By: Tricia Jenkins
Final claim for Remington Steele
This was the final claim for Remi. He went in for a teeth cleaning and never came home. This claim was initiated quite a while after his death. The claim was typical. The follow up email was the Best in Pets Best. Someone took the time to read my claim completely and proactively took care of the rest. The follow up email stated Pets Best credited my account back to the date of Remi's death and the Best part was they expressed sincere condolences for Remi's passing. Thank you for making a difficult time just a bit easier. I will continue to support Pest Best as long as we have our furry family members!
Amazing company
"I have bragged about Pets Best to everyone. I have never dealt with a company that was so efficient. There has never been any issues. The proficiency with which they pay and are on top of every aspect, is truly top notch. I have never had to contact them for anything. They just do what they are supposed to. I cannot recommend them enough! "
Patient in answering my questions.
Patient in answering my questions.
Insurer: Nationwide
By: Linda
Amanda was a pleasure to talk with and…
Amanda was a pleasure to talk with and he was very knowledgeable.
Insurer: Fetch
By: Dianne Howard
Still waiting for policy confirmation…
Still waiting for policy confirmation and details two weeks later
Insurer: Nationwide
By: customer