Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Being as this was our first time having…
Being this being our first time having to fill out a claim after 2 years, it was a user friendly experience. The service was quick and easy as we were thankful lady was not hurt unto death🙏🏾 Again we’re are thankful that we still have lady and the support we received from Spot Insurance.
Insurer: Spot
By: Michael Chiles
Easy breezy claim process
Super easy, great and quick experience getting our claim processed after our dog had to have emergency surgery due to a foxtail getting embedded in her paw. Just uploaded all the receipts and submitted the claim through the app and got payment quickly. Highly recommend!
Insurer: Spot
By: Camilla Podowski
I’ve had 5 claims so far with Spot…
I’ve had 5 claims so far with Spot pretty close to each other. All claims have been handled quickly and have been paid. No questions asked. I would recommend every pet owner to get a policy with Spot.
Insurer: Spot
By: Daniel Witt
I seriously have loved my experience…
I seriously have loved my experience with MetLife Pet Insurance. I previously shied away from any sort of pet insurance and now I’m regretting never having had you sooner. The claims steps are simple and painless and are dealt without issue and are extremely timely. Thank you for being such a great company and providing such great service.
Insurer: MetLife
By: Matt Shawhan
Quick payment
I appreciate trupanion and my vet working together. After extensive surgery it was one less thing I had to worry about. Trupanion paid their portion as promised.
Insurer: Trupanion
By: Renee
Great service!
Great service!! Fast, knowledgeable, friendly, helpful - 100% satisfied and would highly recommend.
Insurer: Nationwide
By: Liz
Responsive
Responsive, quick follow up, there for the sudden unexpected expenses to help with pet care.
Insurer: Pets Best
By: Nancy White
No haggling and quick reimbursement
My dog needed the dog version of ACL repair. When i submitted her paperwork I was prepared. ( that is important if you would like your reimbursement in a timely fashion). The process was seamless and, I think I got my refund in 5 business days. I’m very happy with the fairness and speed of MetLife. They stood by their contract and there was no haggling!! I am very happy with the outcome. Great job MetLife! With gratitude, JF
Insurer: MetLife
By: Jane Fahey
Great customer service
Great customer service Fast and helpful No red tape
Insurer: MetLife
By: Gustavo