Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Easy Experience!
Reimbursement was always clear and fast! My cat was with Healthy Paws since he was a kitten and he's 5yr now. I enjoy this journey with Healthy Paws!
Insurer: Healthy Paws
By: Oz
I would give 0 stars if I could
I would give 0 stars if I could. Fetch is a scam. My rates went up by hundreds of dollars each year even as I reduced coverage each year to try to lessen the blow. This fall they misinformed me about the cancellation policy when I called about my rates being raised exorbitantly. Then they were not able to help me cancel when I called before my policy renewed, then they lied about when I first called them and stole my money after I paid them thousands of dollars over the years without making any claims. Update 1: In their reply to my review they continue to lie. The initial call they are referring to was to discuss options which included me asking about cancellation policy (when I was misled about). I called again before the policy renewed to cancel but the person I reached told me they could not help me cancel because they were not authorized to help me cancel. Fetch refuses to give me transcripts/recordings of my calls. They've said feel free to call us anytime but they have stopped replying to my communication with them and also refused to give me a phone number/extension to reach a supervisor directly. Update 2: I received a refund after... -38 emails exchanged between myself and Fetch support -A failed BBB complaint -A failed CDI complaint In the end, I was able to remember and quote some lines from my first conversation with a Fetch representative that I found to be misleading. I requested a recording/transcript of the call several times, I was never given a transcript/recording. However after I remembered and shared the misleading quotes from the call, Fetch agreed to refund me.
Insurer: Fetch
By: Monica E
Josh explained the plan so I understood…
Josh explained the plan so I understood it.
Insurer: Fetch
By: Cynthia Frances
Great up until the claim site went down…
Great up until the claim site went down for a couple of days with no indication of when site will be available again.
Insurer: MetLife
By: Debra Lopez
Excellent Customer Service
Rep was excellent, very knowledgeable and helpful.
Insurer: MetLife
By: Widallys
great customer service
great customer service easy to use website
Insurer: Fetch
By: Kelly Barry
easy and good service
easy and good service
Insurer: MetLife
By: Kellie Robinson
Best pet insurance
Metlife has been the easiest to use and come in handy so many times for me and my pets. I will never switch!
Insurer: MetLife
By: kaila grinspoon
The turnaround time and promptness of…
The turnaround time and promptness of the claims is great. We lost our boy this week but will always remember how Healthy Paws took care of him.
Insurer: Healthy Paws
By: Elaine Gower