Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Signing up for Fetch Pet Insurance
Before signing up with Fetch insurance, I researched quite a few other companies. I wrote down questions which I had. The agent, Aileen, Andino was so very helpful. She was able to answer all my questions and addressed my concerns. Aileen was so patient with me and throughly explained everything more than once. This was a big purchase and after speaking with her I felt I was as making the right choice. Thank you Aileen!
Insurer: Fetch
By: kimlin prendergass
FANTASTIC
FANTASTIC! I couldn't be happier with the help and service I've received from you. This has been the least hassle free thing that's happened for us in the last two months. Haggis was neutered 9 days ago; I got my insurance payout the same week. Doesn't get any better than that.
Insurer: Fetch
By: JKJackson Uphlst
Alex was wonderful
Alex was wonderful. Answered all my questions
Insurer: Nationwide
By: customer
The girl on the phone was amazing and…
The girl on the phone was amazing and very helpful.
Insurer: Nationwide
By: customer
I spoke with Carter
I spoke with Carter, and he gave the best service ever. Explain everything and was very helpful with understanding the quotes for my rabbits. Thank you for your excellent customer service Carter!
Insurer: Nationwide
By: Jennifer
Quick and easy claim process.
Quick and easy claim process.
Insurer: MetLife
By: Oreo’s person
Great Experience!
We have had Healthy Paws Pet Insurance since our dog was just 8 weeks old. Aside from minor issues over the past 6½ years, she’s been incredibly healthy — until two weeks ago. I noticed a bright pink dot in the center of one of her rear teeth. A quick check suggested it could be a cracked tooth with visible pulp and possible abscess. Our family vet confirmed it was very likely an abscessed, cracked tooth with exposed pulp. We were able to get in with a canine dental specialist within 48 hours. The treatment required a triple root canal. We put down a $4,900 deposit the morning of the procedure and ultimately paid $5,200 out-of-pocket that day. It was stressful — both medically and financially — but everything went smoothly, and we brought our girl home that evening. I submitted the claim to Healthy Paws the next day. While I’ll be honest that my experience with phone customer service was not particularly helpful (I spoke to two representatives who referred me back to my policy for clarification), the email communication and claims process were excellent. Within 24 hours, I received an email requesting our primary vet’s information and health records, which were handled directly between Healthy Paws and our veterinarian. Within 48 hours, we received our Explanation of Benefits showing $4,500 of the $5,200 was covered. Another 48 hours later, the reimbursement was directly deposited into my bank account. We are extremely pleased with the coverage and the speed of reimbursement. When faced with a $5,000+ unexpected dental emergency, the insurance worked exactly as we hoped it would. We’ve since been contacted by other pet insurers, but based on our experience and long history with Healthy Paws, we plan to stay with them for the duration of our dog’s life. Highly recommend.
Insurer: Healthy Paws
By: Patrick Chadd
Sick kitten sticker shock.
When I adopted a new kitten I got the insurance not sure if I would need it or not. She seemed healthy at the time. Three days later she got sick snd had to go to the vet twice! I am so glad I purchased Fetch insurance. The submission of claims was easy and I can’t believe how fast they paid the claim. I don’t know what I would have done if I had to come up with that kind of money myself. I will be keeping Fetch.
Insurer: Fetch
By: Desiree Goldsmith
Working with Russell was so helpful!!
Working with Russell was so helpful as I navigated my new insurance policies with Fetch. He was thoughtful, thorough and timely in his answers. My conversation with him made me feel even more confident in my decision to choose Fetch.
Insurer: Fetch
By: Cat