Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Spot is a stain
Spot selectively denies coverages and claims without a true, reasonable basis, also refused to communicate with me and their customer “service” was nonexistent. They also appear to troll negative reviews selectively (but leave enough to appear as if they are not) and go out of their way to get them removed. This is not an honest or good company, they did not care about my pet or the truth at all.
Insurer: Spot
By: Anon
Excellent experience
Excellent experience
Insurer: MetLife
By: Shannon ORourke
My dog Sampson needed a three day…
My dog Sampson needed a three day hospital stay. The process was so easy and they were very clear with what would be covered. I'm so thankful we signed up through pets best. Without pet insurance we may have had a different outcome and would have been financially crippled.
Insurer: Pets Best
By: Kelly Renee Jordan
When I called up to ask a question…
When I called up to ask a question about my policy it was answered quickly .The person was both courteous helpful and professional . Whenever I call they are always this way.
Insurer: Embrace
By: Ellen Blodgett
Very helpful and understanding
Very helpful and understanding
Insurer: Trupanion
By: Kate
Would recommend to everyone.
Easy to do on the website, I was playing phone tag with other brokers and it was quite frustrating, sonnet was the perfect experience. I only hope they add motorcycle to the website.
Insurer: Sonnet
By: Gary V
Having Trupanion takes a lot of stress…
Having Trupanion takes a lot of stress off my shoulders because my vet files my pet’s paperwork immediately with Trupanion. I don’t have to worry about my pet and then file a claim. The whole process is very straightforward.
Insurer: Trupanion
By: Anne Grill
I’m very happy with this pet insurance
I’m very happy with this pet insurance. Their customer service is responsive, helpful, and professional. Every time I’ve needed assistance, they’ve been great, and my claim was processed very quickly — I received payment within just four days. It gives me peace of mind knowing my pet is covered by a company that truly cares. Highly recommen
Insurer: Spot
By: Farhad pourbahrami
Your manner of recording
Your manner of recording, reviewing and paying claims is virtually unintelligible to lay people. And trying to discuss these obtuse numbers with your staff is very often un productiv.
Insurer: MetLife
By: customer
SPOT ON!!!!
We have always wanted the best for our Golden Retrievers. I did some research online for SPOT insurance and even though it had great reviews, I purchased it reluctantly because I did not know ANYONE with Spot pet insurance. I am so happy that I did! Our Golden had an emergency last month$$$$ and they came through during a very difficult time. The last thing anyone wants to worry about is "How am I going to pay for this?" We were refunded quickly and the claim process was so easy on the app . Their service was SPOT on !
Insurer: Spot
By: christine