Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Passionate
Amanda was Awesome!! She answered all my questions, was compassionate and patient. She was the reason we made our decision to switch to Fetch. Thank you Amanda for all you do.
Insurer: Fetch
By: RJ
Quick payout
Quick payout, excellent communication
Insurer: Fetch
By: Marcia
Stephanie was very helpful with my…
Stephanie was very helpful with my questions about my policy and coverages
Insurer: Prudent Pet
By: bmooreyahoo.com
They are outstanding
They are outstanding
Insurer: MetLife
By: mario bottieri
Great!
Quick, informative, and user-friendly!
Insurer: Nationwide
By: Muhammad
Everyone was super helpful!
Everyone was super helpful with answering my questions. I'm just not sure that I understand where to go from here
Insurer: Trupanion
By: CM
I filed three claims at the same time
I filed three claims at the same time. One claim is still pending info from the vet, so I won't review that one. One claim was reimbursed as expected - 5 stars for that. The other claim was reimbursed at about 20% of the total - much lower than expected. I sent a follow up asking why the amount was so low and still have not received a response. 1 star for that.
Insurer: Embrace
By: Leslie Hafter
Pumpkin pet insurance is a great way to…
Pumpkin pet insurance is a great way to be prepared for the unexpected, should something ever occur. They are always quick to respond on claims. Great experience!
Insurer: Pumpkin
By: Susie
Easy upload of documentation and fast…
Easy upload of documentation and fast response time.
Insurer: MetLife
By: customer
A valid claim was denied and a phone…
A valid claim was denied and a phone call to a rep resolved the oversight quickly. It took another two weeks but it was during the holiday season. I was very satisfied with how well everything was handled.
Insurer: Pets Best
By: Eve Sclawy