Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Amazing customer service
Amazing customer service! They take the time to answer all your questions. Having an app helps file claims and check on states faster. Been a loyal customer for 11 years and will continue to be their customer in the feature.
Insurer: Healthy Paws
By: Anahit Arutyunyan
Claim was easy to file.
Claim was easy to file. Refund and payment was received with no issues and in a timely manner.
Insurer: MetLife
By: MsTee
Thank you for your prompt response.
Thank you for your prompt response.
Insurer: Fetch
By: Laura
The ease of making claims is key
The ease of making claims is key. The explanation of benefits and responsiveness is excellent.
Insurer: MetLife
By: customer
Much easier and quicker response time…
Much easier and quicker response time than last year.
Insurer: MetLife
By: customer
Best Pet Insurance I've Tried
We've only had met life pet insurance for a few months, but so far all the staff has been incredibly helpful. I love that we can do a family plan for the dogs with 1 deductible. We've had no problems getting claims processed and paid. I highly recommend met life!
Insurer: MetLife
By: Makayla
It has been over 6 months since I wrote…
It has been over 6 months since I wrote my original complaint. I read some of your messages and yes the staff is pleasant. But I want to be paid. In addition, they said they would have someone contact me immediately after my review. Never happened.
Insurer: Embrace
By: Carol Moyer
Quick and efficient claim process
I appreciate how fast and efficient the process was for the insurance claim for my dog Scout’s surgery. It made a stressful day a little easier. Thank you
Insurer: Trupanion
By: Chantelle
very bad service they can not solve my…
very bad service they can not solve my claim I already sent them everything they ask me and it is as if they ignored me what a bad service
Insurer: Embrace
By: customer
Recently while out of State
Recently while out of State, we had to make a visit to an Emergency Vet Clinic with our Lexi who suffered a leg injury. The clinic reached out for a pre-authorization and it was processed very quickly. We knew immediately what would be covered and how much our policy would pay. They paid the vet directly. Thankful for the peace of mind that the coverage responded for its portion of the bill and that you dealt with the Vet clinic directly.
Insurer: Trupanion
By: Deborah