Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
Other Categories
Great claim experience
The claim was handled very quickly and accurately!
Insurer: MetLife
By: Judy N.
The gent was very helpful in helping me…
The gent was very helpful in helping me to submit a claim. She handled everything to my satisfaction. I have never had an insurance agent of any kind been so kind and helpful.
Insurer: Fetch
By: Charles
Easy to use
Easy to use, quick response to claims. Customer support helpful.
Insurer: Spot
By: David Thompson
The agent was patient and informative.
The agent was patient and informative.
Insurer: Nationwide
By: customer
Spot Pet Insurance has denied my claim…
Spot Pet Insurance has denied my claim multiple times for “missing medical records” that do not exist and cannot be provided. My dog is a rescue I adopted at age 2, and I have already submitted every available record from the rescue organization. Each time I call, I’m told the notes will be updated — yet they continue denying the claim for the same reason. Meanwhile, my dog’s condition is worsening and needs surgery. I bought insurance specifically to be protected in situations like this, and instead I’ve spent months resending documents and getting nowhere. If your pet is a rescue without a full lifetime medical history, expect serious problems getting claims approved.
Insurer: Spot
By: Claudia Metzler
They are great with communication and…
They are great with communication and very quick on reimbursement. The coverage is reasonable and has been helpful in times of need. Knowing that your finiacially covered is one less thing to stress about during difficult times.
Insurer: Healthy Paws
By: NM
Fast and straightforward interactions
Fast and straightforward interactions. Such a refresher in this day and age when working with an insurance provider.
Insurer: Spot
By: Arun Srinivasan
Communication has been easy
Communication has been easy. Payment has been expedient.
Insurer: MetLife
By: Angie