Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Ease & efficiency when submitting claims / receiving reimbursement.
Insurer: MetLife
By: customer
MetLife cures headaches?
My puppy has unfortunately had a rough start in life and has had quite a few urinary issues. We've been to the vet 5 times in the 6 months that we've had her, it's stressful and scary to say the least. The only silver lining is her MetLife insurance has been there to not only help us afford the care she needs, but the claims process is simple and quick, saving us additional headaches.
Insurer: MetLife
By: Wilcox
My rate went up significantly this year…
My rate went up significantly this year and I don't understand why. Even after I talked to customer service I have a hard time believing that Vet costs have really gone up that much.
Insurer: MetLife
By: Joseph Smoulder
I had absolutely no issues with my claim
I had absolutely no issues with my claim for my cat's broken leg. The website was easy to use, issues with vet records were resolved by real people who actually signed their names to emails. There was excellent phone support which I used once. Practically all the charges were paid after the deductible, and everything went speedily.
Insurer: Embrace
By: Beverly
Great place for your pet insurance…
Great place for your pet insurance needs. App is great, response on questions awesome. Insurance payments prompt. Highly recommend!
Insurer: Spot
By: John Claudius
Quick reimbursement
Quick reimbursement. Had an issue that was resolved quickly over the phone by friendly and knowledgeable representative.
Insurer: Spot
By: Robert Hofmann
The customer experience is great
The customer experience is great! I love all the add-ons I can include for my pups. Claims and refunds are very easy to do in the app. After trying multiple pet insurances, MetLife has been the best!
Insurer: MetLife
By: claire sorensen
A solid pet insurance experience
Easy to upload claims ; overall solid payment have been repaid , staff is very professional .
Insurer: MetLife
By: Shoppers paradise
Review for Justin
I’m very pleased with the service I received from Justin. He was very helpful and patient. He answered all my questions and did not rush me. I’ve been researching a lot of pet insurance companies and this one seems to be the best. Thank you for all your help!
Insurer: Fetch
By: Lois
Been a customer for 7 years and have…
Been a customer for 7 years and have had great experiences. Claims are easy, customer service is friendly and compassionate, and their app and website are easy to navigate. Claims are processed quickly without hassle, with clear explanations. Payments are easy and not unnecessarily delayed.
Insurer: Pets Best
By: Megan Snyder