Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Very quick response
Very quick response
Insurer: Spot
By: Isabella V Latte
Easy Peasy under stressful times
I am currently unemployed and my cat Owl ended up at the ER (of course it was the weekend). This devastated me until I submitted my claims. The process of evaluation to money in my account was a week. It was extremely easy and when I called, the ladies I talked to were so concerned for my Owl. I am so appreciative of Spot Insurance and HIGHLY recommend them.
Insurer: Spot
By: customer
Best one I have tried so far.
So far so good with this pet insurance claims have been easy, simple. No stress. I like the communication it’s really clear. Easy set up.
Insurer: MetLife
By: customer
The lady called right away to follow…
The lady called right away to follow up, answered all my questions, was knowledgeable, and very pleasant.
Insurer: Prudent Pet
By: Kyle Tangen
Good response to issues
Good response to issues
Insurer: MetLife
By: stacey
Thank you for your service and effort
Thank you for your service and effort. It is greatly appreciated. The service is prompt, and kind. This is a great service MetLife is providing to help rescue animals!!!!!
Insurer: MetLife
By: John Messina
This place is a total scam
This place is a total scam, they made me jump through multiple hoops and never reimbursed me. I had injury insurance and my dog was literally hit by a car and they said that was not an injury. When I wanted to continue to petition their rejections they told me I would end up having to cover their hourly lawyer fees if I did. DO NOT USE THEM!
Insurer: MetLife
By: Paige Burns
Great service
Healthy paws are very reliable and fast. Takes from 2 to 3 days to do the whole process of filing claim to money on my account.
Insurer: Healthy Paws
By: Agnieszka Balchan