Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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MetLife has wonderful customer service…
MetLife has wonderful customer service and claims are reviewed and paid very quickly.
Insurer: MetLife
By: Tanya
Metlife reimbursed vet bill asap
it is hard enough when you pet falls ill, but Met life pet insurance, reimbursed me in a very fast time, thanks Joanne
Insurer: MetLife
By: Gary Reiss
Claim
I sent in my claim on 5-16-26, on 5-19-26 money was in my account.Met life pet has always been very knowledgeable. Great pet insurance.
Insurer: MetLife
By: shary moss
Great terms and USA Customer service…
Great terms and USA Customer service at your fingertips! Plenty of plans to choose from. Easy to submit a claim by text or email.
Insurer: MetLife
By: Joseph
It was easy to do
It was easy to do. The site is easy to use and upload my documents. It is unfortunate I had to use the policy but it was worth it. Great overall experience.
Insurer: MetLife
By: Robert
Easy online process
Easy online process, quick direct payment. Excellent experience overall.
Insurer: MetLife
By: customer
My pet insurance. Met Life.
Always takes care of my claim . Never any problems. Would recommend to any pet owner.
Insurer: MetLife
By: Linda Yonko
Super fast claim process
Super fast claim process, approval, and reimbursement. Used direct pay at Vet Hospital and was a seamless process. Trupanion is the gold standard for pet insurance.
Insurer: Trupanion
By: Kelley
Eye Surgery for Braylon
Trupanion is truely the best to work with. I brought my dog, Braylon, in LV Specialists to have her eye examined. Sadly she needed eye surgery, but happily Trupanion came to my rescue. A quote for the surgery was given within 15 minutes and I scheduled the surgery for the next day. Without Trupanion's support, timelyness and assisting me, this much needed surgery would not have happened, Thank you Trupanion and Braylon thanks you too!
Insurer: Trupanion
By: Dianne