Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great customer service and great…
Great customer service and great explanation of benefits.
Insurer: Nationwide
By: customer
I was pleased with the customer…
I was pleased with the customer representative how she explained everything I needed to know
Insurer: Nationwide
By: Trina Handy
Very professional
Art (ext: 6229) was very professional and helpful. He explained the plan and added my second pup.
Insurer: Nationwide
By: J.B.
Great follow up
Great follow up
Insurer: Prudent Pet
By: tomalleygmail.com
Responsive and quick
Representatives have been responsive to inquiries and reimbursement payments have been very fast.
Insurer: Nationwide
By: HZL Pet Parent
If Only All Insurance Worked This Well
We’ve insured our Bernedoodle with MetLife Pet Insurance for several years now, and they continue to impress us every single time. The claims submission process is incredibly seamless, responses are fast, and they do an excellent job keeping you updated throughout the entire process. Honestly, I’ve commented more than once that I wish the claims process for my personal healthcare insurance worked even half as smoothly as it does for our dog. MetLife is truly remarkable in how efficiently and consistently they handle claims. It’s rare to find this level of reliability and communication, and it gives us real peace of mind knowing our pup is covered.
Insurer: MetLife
By: Ron Legus
Excellent Customer Service
I had to work through changing insurance for multiple pets. Daniel was patient, kind, and took all the time I needed to answer my questions. It was a pleasure working with him.
Insurer: Nationwide
By: Michaelann
The representative was very helpful…
The representative was very helpful when I called to cancel a pet policy of a pet I had to put down due to health issues.
Insurer: Prudent Pet
By: Tina Boss
Buyers Beware
We purchased our puppy from Bark Street Puppies on Saturday 11/22/25 at 3:00PM and were pleased to hear that a policy with Trupanion was included with the transaction. We were advised that a health exam needed to occur within 24 hours. A full health exam was performed on Monday 11/24/25 at 2:00PK at Pets R Family Veterinary Hospital but due to processing issues the claim was not able to be directly filed by the Hospital forcing us to pay for the service and await for a reimbursement. Our claims were finally processed on 12/31/25, five (5) weeks after submission. The claims were denied because we “failed” to have the examination occur within the 24 hour period. When we challenged this decision claiming that no veterinarian office is open on a Sunday so the 24 hour requirement was met with the visit on Monday. Trupanion responded by saying 24 hours means 24 hours whether or not a weekend or holiday falls within their stated timeframe. How absurd! Throughout the world all businesses including governmental agencies take into account non business days when calculating timeframes. With this in mind we believe that we should be compensated based on the fact that only emergency services are available on Sundays and or holidays. Trupanion’s decision is contrary to normal business practices. Buyer Beware as this company has shown that they will use any excuse to avoid normal payments through the use of deceptive practices.
Insurer: Trupanion
By: Theodore Firios
The fast turnaround with reimbursement
The fast turnaround with reimbursement. Also keeping me in the loop with EOB.
Insurer: Fetch
By: Julie Wolfe