Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Claims process is frustrating, nearly impossible to navigate, and possibly criminal. Will follow up with government authorities.
Insurer: MetLife
By: Typical customer
Getting started with my first claim was…
Getting started with my first claim was a tad complicated but that was more user error on my end. However, the customer service was outstanding, each representative I spoke with were extremely helpful.
Insurer: MetLife
By: customer
I was not expecting a refund
I was not expecting to even get reimbursed but I got a message from my bank I received a refund from Trupanion. My focus was on Daisy not so much the money part. As a long time membership I am familiar with this company and the quick refund on your return. I was not sure what I would receive. I sometimes just pay if I can and get reimbursed. This is my second pet with this company I know they are pricy but I trust and know them.
Insurer: Trupanion
By: Deborah
Thankful for the Coverage
It worked well. I was able to get a refund quickly. Everyone has been helpful.
Insurer: MetLife
By: customer
Website user friendly
Website user friendly, prompt response
Insurer: Fetch
By: Sally
Consistently outstanding customer…
Consistently outstanding customer service! Thank you! Robert Ferreira Newport, RI
Insurer: MetLife
By: Bobby Ferreira
Policy & Claims
The policy itself provides peace of mind, allowing to choose the best treatment for your pet without worrying about the bull. Submitting claims and receiving payouts are a breeze. No back and forth and hassling.
Insurer: Spot
By: Adrienne Ali
Overall really good experience
Was an excellent experience except for the slight confusion of the file attachments being doubled in the two separate claims that were combined into one. Ultimately, I confirmed by calling up and the refund was broken down with simple explanations and executed relatively quickly.
Insurer: MetLife
By: Cal C.
Joshua Sabado solved a complex policy…
Joshua Sabado solved a complex policy question for me quickly, clearly, and without any of the runaround you often get on insurance calls. That level of service is a big part of why I keep choosing Fetch for my pet insurance, it makes the difference when it actually matters.
Insurer: Fetch
By: Nikhel Sylvain
Easy and fast turnaround
The website is easy to navigate. Knowing I need to upload invoice and SOAP notes makes for an easy upload and review knowing I've included everything I need. The turnaround time is great, as well. All in all, it's an easy process.
Insurer: MetLife
By: KM