Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Great response time
Great response time. friendly and helpful customer service. I am very pleased! I have had healthy paws for close to 10 years.
Insurer: Healthy Paws
By: Sp
BAD BAD BAD
EVERYTHING TAKES AT LEAST TWO SUBMISSIONS, SOME FIVE. I SEND IN FIVE CLAIMS TOGETHER AND THEY PROCESSED TWO. THEY DIDNT DENY THE OTHERS, THEY JUST IGNORED THEM. THIS HAPPENED SEVERAL TIMES. I WAS ALSO TOLD MY DEDUCTIBLE WAS MET (AS REFLECTED IN THE APP) … LATER THE SYSTEM SHOWED IT WASN’T BY AN AMOUNT ONLY TO HAVE THAT AMOUNT (OF UNMET DEDUCTIBLE) INCREASE LATER. FRIENDS HAVE SIMILAR ISSUES. I KNEW THIS REVIEW WOULD BE BAD AND DIDNT WANT TO POST BUT SINCE THIS IS THE FOURTH REQUEST, I DECIDED TO POST SO THE REQUESTS STOP
Insurer: MetLife
By: Denver, CO customer
I submitted my first claim and was impressed
I submitted my first claim, wondering if I was going to be disappointed in Spot, but was very pleasantly surprised. Spot took my claim and within a few days they acknowledged my claim. A few days later my reimbursement check was in my mailbox. I highly recommend Spot Pet Insurance. My dog, Riley and I are impressed with Spot.
Insurer: Spot
By: Sandy
Super helpful for my fur baby!
Super helpful for my fur baby!
Insurer: Nationwide
By: customer
Embrace has been easy to partner with…
Embrace has been easy to partner with for the health of my cat. When my boy passed away, the Embrace staff were professional and supportive. They were always prompt with claim payments. When I called to remove home from the policy, I was immediately refunded that month’s prorated premium (I was not expecting that).
Insurer: Embrace
By: Janet Underwood
Unfortunately
Unfortunately, when I made the phone call, it kept cutting off, making it difficult to follow the conversation. I kept asking her to repeat herself.
Insurer: MetLife
By: Shane
Spot has been true to their word!
My dog had two emergency vet visits and a hospitalization before the correct diagnosis was discovered and proper treatment administered. All very stressful and expensive. I was concerned about my sick pet as well as the rising costs. Spot responded and paid according to my policy guidelines with no issues and my dog is recovering. Such a relief!
Insurer: Spot
By: Jacqueline Flynn
Smooth claim process
Our claim was processed in a timely manner and we did not encounter any surprises. We really appreciate it.
Insurer: Spot
By: Matt Ericson
You guys are efficient
You guys are efficient
Insurer: MetLife
By: Eric Babiarz
Terrible Eye opening Experience
I submitted a claim by U.S. Mail. I called and emailed to ask if they received it. They responded only after they closed the claim because I didn't send the information. Terrible experience my dog is now 10 no one wants to insure him
Insurer: Healthy Paws
By: Philip Vernot