Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great terms and USA Customer service…
Great terms and USA Customer service at your fingertips! Plenty of plans to choose from. Easy to submit a claim by text or email.
Insurer: MetLife
By: Joseph
It was easy to do
It was easy to do. The site is easy to use and upload my documents. It is unfortunate I had to use the policy but it was worth it. Great overall experience.
Insurer: MetLife
By: Robert
Easy online process
Easy online process, quick direct payment. Excellent experience overall.
Insurer: MetLife
By: customer
My pet insurance. Met Life.
Always takes care of my claim . Never any problems. Would recommend to any pet owner.
Insurer: MetLife
By: Linda Yonko
Super fast claim process
Super fast claim process, approval, and reimbursement. Used direct pay at Vet Hospital and was a seamless process. Trupanion is the gold standard for pet insurance.
Insurer: Trupanion
By: Kelley
Eye Surgery for Braylon
Trupanion is truely the best to work with. I brought my dog, Braylon, in LV Specialists to have her eye examined. Sadly she needed eye surgery, but happily Trupanion came to my rescue. A quote for the surgery was given within 15 minutes and I scheduled the surgery for the next day. Without Trupanion's support, timelyness and assisting me, this much needed surgery would not have happened, Thank you Trupanion and Braylon thanks you too!
Insurer: Trupanion
By: Dianne
Great customer service
Great customer service. Was able to get my new puppy insured. Thank you.
Insurer: Nationwide
By: Joette Shaw
My dog unexpectedly got sick
My dog unexpectedly got sick. i had to take her to the emergency vet. They took care of submitting the bill to you and everything was taken care of. I had to pay my portion of the bill of course. Thank God I have Trupanion, because I wasn't expecting that big of a bill.
Insurer: Trupanion
By: Joan
Immediately responsive and the claim…
Immediately responsive and the claim was paid with no problem
Insurer: Trupanion
By: Ann Jackson