Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The customer service was so help and work.…
The customer service was so helpful and guided me through steps. Even took all my questions with courtesy. The claim went faster than expected. Keep up the good work
Insurer: Fetch
By: Renee Johnson
Thank you Trupanion
At an extremely stressful time, not knowing if our dog was going to survive, Trupanion made the approval process seamless with our vet. Trupanion allowed all of us to focus on diagnosing and treating our dog. As a result, our dog is still here and doing much better. We are all very grateful.
Insurer: Trupanion
By: Laurie
Fetch is the best pet insurance I have…
Fetch is the best pet insurance I have ever had. The claim submittal process is so easy and quick. Payment is easy and typically happens prior to the 2 weeks they ask for. I would recommend this pet insurance to everyone with a pet!
Insurer: Fetch
By: Dawn
Rosie was very helpful and made it very…
Rosie was very helpful and made it very easy to sign up.
Insurer: Nationwide
By: Helen Fisher-Gery
Wonderful First Claim Experience!
This was our first claim after 7 years. All we did was give our vet the Trupanion information and everything was taken care of from there! We were so happy with how easy and fast Trupanion took care of our claim.
Insurer: Trupanion
By: Thomas S Vispisiano
Eased my worries during a stressful time
I made my first claim on my senior cat after having ensured her for several years, unsure of how much exactly would be covered as this was a large vet bill and my first time using pet insurance. I was overwhelmingly surprised and grateful about how easy it was to submit the claim and receive reimbursement. The entire process was so simple, clear, speedy, and made my life much easier during a stressful time in my life/my cat's life. She is now healing and expected to make a full recovery after her surgery, and I'm so grateful that thanks to Pets Best I wasn't worried about the monetary impact the surgery would have on my family. Would highly recommend for any pet owners, but due to my experience can particularly recommend for anyone adopting an older cat.
Insurer: Pets Best
By: Olivia
A company that cares
When you lose your precious pet, you are vulnerable and in great need of compassion and expertise. Pets Best provided both through an awful time for us. We're still hurting, but a puppy is on its way; and we will certainly check in with Pets Best when we get him/her.
Pumpkin is prompt and efficient with …
Pumpkin is prompt and efficient with claims and payments. Excellent communication.
Insurer: Pumpkin
By: No name
Pumpkin is always very quick to respond…
Pumpkin is always very quick to respond to our claims. Nice and easy claims process!
Insurer: Pumpkin
By: Margaret Connors
Quick reimbursement
Quick reimbursement. Great service. No issues. Easy claims processing and visibility to status updates.
Insurer: Spot
By: SharonC