Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Amazing pet insurance company!!!
I have had nothing but an excellent experience with Spot insurance so far. Everyone has been very knowledgeable, courteous and helpful. I highly recommend this pet insurance!
Insurer: Spot
By: Kathryn
Very fast with processing claims
Had an amazing experience. Very fast claim processing. Easy to navigate!
Insurer: Spot
By: Cecily Buchanan
Just started with MetLife
Just started with MetLife. After a few hic ups on my part and some communication issues I find it pretty easy and efficient. This is my first time ever getting pet insurance so I just need to be patient. Thank you. I would recommend MetLife.
Insurer: MetLife
By: customer
Easy to submit claims online
Easy to submit claims online. Quick to respond to questions. Direct deposit for finalized claims.
Insurer: MetLife
By: Dr. Sumner
It was a fine experience and the person…
It was a fine experience and the person I spoke to about what I need to speak about was easy and informative.
Insurer: MetLife
By: Mike B
Great Pet Insurance
I switched to MetLife Pet Insurance this year and it's been great. I've filed 2 claims and both were handled quickly. Easy to navigate & when I had questions, I could speak with an actual person.
Insurer: MetLife
By: Judy Martinez
I was able to talk to representatives…
I was able to talk to representatives in person, who were kind, patient, and answered all my questions. I received reimbursement in under 2 weeks. Highly recommend!
Insurer: Pumpkin
By: Rachel
I’ve been very pleased with fetch which…
I’ve been very pleased with fetch which I’ve had for five years now as I say if it’s not broke, don’t fix it I would not switch. Your system is simple for people like myself that are not high tech and anytime I call there. It’s such a pleasant experience.
Insurer: Fetch
By: Janet
Peace of Mind
I’ve had insurance through Pets Best since 2019 for my Lab and Golden Lab cross. They have affordable plans, super easy claim filing, and prompt claim payment. It brings great peace of mind to know that if something unexpected happens to one of my boys, Pets Best will be right there waiting to support us. Amazing company!
Insurer: Pets Best
By: Kimberly
Very responsive and generous
Very responsive and generous
Insurer: MetLife
By: Jacqueline