Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
Stephanie is a knowledgeable…
Stephanie is a knowledgeable representative and answered all my questions.
Insurer: Prudent Pet
By: Mary
Great insurance
Great insurance. Claims are processed and there has been no problems. I’ve been with MetLife Pet insurance for two years now I love them.
Insurer: MetLife
By: Lena
No hassle claim settlement
I have had Spot Pet Insurance since last year. Earlier this year, in March, one of my pets had to have a cancerous tumor removed and very shortly after that underwent emergency surgery to remove an obstruction. Spot resolved my claims quickly, without any problem. Just recently we consulted with an oncologist and my claim for that was settled very quickly.
Insurer: Spot
By: Alicia
There always a delay that involves me…
There always a delay that involves me calling the vet for something even when I write on all the documents to please let me know or call the vet but every single time I submit a claim there’s always a run around then you get someone one the phone who give you around instead just talking straight forward about why no one bothered to call me or the vet to receive the missing documents. Why dies it have to be such a hassle other then I know you don’t want to give up the money
Insurer: MetLife
By: Lisa Squires
Submitting the claim was very easy
Submitting the claim was very easy. Received a response and payment in approximately 1 week. Thank you Spot.
Insurer: Spot
By: geralyn Buckenberger
Metlife makes pet insurance easy
Metlife makes pet insurance easy. Always caring individuals when you need them. And the app makes filing claims simple and quick.
Insurer: MetLife
By: Rhonda
Very easy to submit claims
Very easy to submit claims. Fast turnaround. Good support communication.
Insurer: MetLife
By: customer
MetLife Pet Insurance is the GOAT!
MetLife Pet Insurance has been a life saver for me and my pets. When my dog tore both of her CCLs, an almost $10K surgery, I didn’t have to choose between my family’s financial stability and my dog’s quality of life because MetLife was there to cover it. Their customer service is amazing, the claims process is simple, and I am so thankful for this company. Everything is clearly explained so I know what is covered and what is not. The peace of mind, reliable coverage, and ease of use that MetLife provides means that I will never choose another provider and I will keep telling anyone who will listen the importance of having pet insurance through MetLife. Also, the app is really convenient!
Insurer: MetLife
By: Genevieve
Great and caring associate
Pleasant associate who looked into my concern immediately and came back with the resolution that it appeared the original claim determination was incorrect and was being resubmitted for review again. Also expressed concern about my dog and hoped the issue would be resolved soon. Caring attitude.
Insurer: MetLife
By: customer
Communicates promptly and messages are…
Communicates promptly and messages are understandable. Claims reviewed and addresed efficiently and quickly.
Insurer: MetLife
By: Jolene