Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Easy access to make a claim for my dog!
Easy access to make a claim for my dog!
Insurer: Spot
By: Lynda Overking
It is a easy website and easy to submit.
It is a easy website and easy to submit.
Insurer: Spot
By: Sharon Gallert
MetLife has been great to me
MetLife has been great to me. I love the coverage I have and the quick responses I get.
Insurer: MetLife
By: Samantha Williams
Read your policy carefully
- Will spam you with 10+ emails if you just want to get a quote. - For dental coverage, they require your dog to get "an annual dental exam and you follow your veterinarian’s recommended dental care". This can cost you another $1000+ per year. - Misleading practices. They technically don't raise plans due to age - they just put your pet in a cohort with other pets in the area who signed up at the same time. Fees go up as the cohort need more medical care ...which coincides with age. - Problematic partnership with VCA and other private equity owned companies. The payment is only instant if you use one of the partnered clinics, and sometimes not even then. - Does not cover routine or emergency examinations, preventatives, or "recovery and complementary care" - Will make every effort to deny claims as "pre existing", but most pet insurance companies do this. If your dog ate a sock ten years ago and just ate another one, it's "pre existing".
Insurer: Trupanion Canada
By: Bella
Great Pet Insurance!
I have been a customer for many years. Metlife is extremely responsive and customer service is outstanding. I just added two new dogs to a policy and the process was quick and painless. I highly recommend them!
Insurer: MetLife
By: Kimberly J Bailey
great insurance for dogs
THey always acknowledge receipt of my claims and reimburse me quickly
Insurer: Pets Best
By: Barbara
Fast easy
Fast easy, only complaint I could not just add her to my current policy that I have for my other dog
Insurer: MetLife
By: Anthony Papa
The process was simple
The process was simple, straightforward, and easy online. The step by step directions told me exactly what I needed to make sure my claim was filed/processed correctly. I was nervous at first, but realized how simple FetchPet made it. I was happy that my dog Woody’s injuries were covered and we are able to focus on his healing rather than how to pay the bills. Thank you so much!!!
Insurer: Fetch
By: Tina Barnett
Quick Response
The response from MetLife Pets was quick.
Insurer: MetLife
By: Sue
Horrible
Everything about this company is a lie. I have been paying into a plan for a year and they rejected all of my claims with no basis. No not trust them! I have no way of covering my pets bills and I’ve paid hundred of dollars to them for nothing. Heartless crooks that should be ashamed of themselves.
Insurer: Pumpkin
By: Lo