Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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So easy to deal with
It's easy to file claims and the payment comes quickly with no hassle
Insurer: Healthy Paws
By: Lorraine O.
Claims are handled quickly and support…
Claims are handled quickly and support team is awesome.
Insurer: Spot
By: SP
Healthy Paws is the best insurance…
Healthy Paws is the best insurance company. Claims are processed immediately and the reimbursement is rapid. Highly recommend this company.
Insurer: Healthy Paws
By: Lynn
Helpful very nice and excellent service…
Helpful very nice and excellent service from Terica
Insurer: Nationwide
By: customer Michael McKinney
Three appeals and then approval.
My dog had surgery to remove a mammary tumor and was spayed at the same time. I was denied twice saying the surgery was preventable care though an entire mammary gland was removed, biopsied, and sent to a lab. That is not preventative, that is a health issue. On my third appeal, when reviewed by an outside vet, the charge was covered. I should not have had to jump through hoops to get required care covered.
Insurer: Healthy Paws
By: Sandrea
Eileen was GREAT
Eileen was GREAT. And asset to Fetch. I stayed with Fetch instead of changing insurance for an add on.
Insurer: Fetch
By: Pamela Helfrey
Expensive Specialty Vet - Quick Reimbursement
My dog was showing signs of pain and I had to take him to our local vet, then a specialist. Healthy Paws gave me a huge sense of security to go forward with some very expensive procedures. The process to submit a claim is extremely easy and the review process is fast. I had a direct deposit in my account after a few days of submitting the claim. My dog was able to get the treatment without going into a massive amount of debt. Having insurance saves me thousands of dollars.
Insurer: Healthy Paws
By: MNP
I recently adopted a pet almost seven…
I recently adopted a pet almost seven years old and had never had pet insurance before. As my previous pet had multiple issues and needed a lot of care I wanted to get insurance for my new pet and was having difficulty deciding which one to take. I called and spoke with Josh who was able to answer all my questions and helped me complete the application
Insurer: Fetch
By: Deborah Giordano
Awful
I rescued my 8 year old pup. He’s now 12.5 and Embrace has done everything in their power to say any claim is linked to a preexisting condition. When we rescue, we don’t know if a pet has health conditions. I went above and beyond to get them the pet records from a prior owner and all they did was use that to exclude claims. Same excuses given for the past 4.5 years. Finally I switched carriers because I couldn’t deal with their horrible claims department anymore.
Insurer: Embrace
By: Carriann Isman
Customer Service
Josh answered all my questions and provided advice on how to choose the appropriate insurance plan for my dog. After conversing with him, I fully understood my options and was able to make an informed decision. Thank you!
Insurer: Fetch Canada
By: Mary Drozdz Mayo