Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Good Communication and prompt response
I appreciate speaking directly with a representative when I call. Having claims paid to the provider at the time of service is also helpful.
Insurer: Trupanion
By: Tracy
Pets Best saves the day
Pets Best saves the day - again! Our Bella had knee surgery and we submitted the very expensive vet bill on Wednesday and received notification of the payment on Saturday! Always very prompt claims service, which is why we have been very satisfied clients for 10+ years. Thank you as always Pets Best!
Insurer: Pets Best
By: Patricia "Trish" Schneider
I’m so glad I chose SPOT for pet…
I’m so glad I chose SPOT for pet insurance. This is a company that follows through on all they advertise. If you have ?’s, customer service is easy to access & spends time answering any issues you might have. You do your part as far as claims are concerned, and SPOT does theirs.
Insurer: Spot
By: Mary Susan Crafts
Pumpkin was a great choice for Yadi
Pumpkin was a great choice for insurance. My cat, Yadi, was just diagnosed with heart failure, and Pumpkin was absolutely the right choice for his coverage. This diagnosis came out of nowhere, and our family was devastated. But Pumpkin was able to step up and assist with the multiple vet appointments and meds, and Yadi's condition has improved dramatically. The vet was amazed with his progress during the last visit. Pumpkin was instrumental with the treatment Yadi required. Thank you!
Insurer: Pumpkin
By: Patrick Gargiulo
Both of my dogs have had some issues in…
Both of my dogs have had some issues in the last year- having Trupanion insurance for them has made a big difference in the level of care I am able to afford and Trupanion has been so easy to work with. Direct pay to my veterinarian or quick claim processing for the clinics that can't do direct pay - both have been easy and fast!
Insurer: Trupanion
By: Bernadette
It is easy to file claims and MetLife…
It is easy to file claims and MetLife has been responding quickly.
Insurer: MetLife
By: Lori
Professional and expedient!
Customer service was excellent and guided me though the process to complete submittal. Near instant feedback and payment. Super easy to submit a claim. Unbelievably quick!
Insurer: Trupanion
By: Christopher Heczko
great experience
Very quick and easy to navigate.
Insurer: MetLife
By: MICHAEL FEIMER
was very easy to make a claim
was very easy to make a claim. Customer service was very helpful
Insurer: Spot
By: customer
Richard was very good to work with to…
Richard was very good to work with to establish a new policy for our dog. He covered the details and explained options and next steps.
Insurer: Nationwide
By: Broc