Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Easiest experience I’ve ever had…
Easiest experience I’ve ever had submitted the claim as asked and the rest was streamlined
Insurer: Spot
By: Joseph King
Submitted my bill for care rendered to…
Submitted my bill for care rendered to my sick dog. Got reimbursed w/in 48hrs. Thanks for that!
Insurer: Spot
By: Carol Fedun
Professional and accuracy
Professional and accuracy
Insurer: MetLife
By: customer
great customer service
great customer service
Insurer: Nationwide
By: customerDeborah Bamrick
Look anyway else but embrace!! Horrible!
Was denied as I was told a tumor is the same as dry skin/allergies. I was informed Danielle was the tech who reviewed my request and she would call me within 48 hours. That was Wednesday 12/17 and it’s now Saturday 12/20 with no update. My vet sent over all the previous docs, notes & recommendations she still no update. I should have listened to my vet when they told me to look at a different company for insurance as they’ve heard horrible stories with previous clients!
Insurer: Embrace
By: Liss Chapman
Pumpkin is the Best
Pumpkin is the Best! Their associates are very attentive and my claims are processed so quickly. Having such a company that works with you rather than against is a wonderul plus. I highly recommend Pumpkin to all new puppy owners. Bark Bark (Toby's input)!
Insurer: Pumpkin
By: Dan
Kevin Rentch Great customer service!
Kevin Rentch, the associate answering my call, was knowledgeable and professional. He answered all of my questions. Finding the exotic pet insurance was the most difficult part!! I am so greatful to have found Nationwide Exotic Pet coverage! Who knew a rabbit was exotic!
Insurer: Nationwide
By: ckmgmail.com
Great Customer service from beginning…
Great Customer service from beginning of transaction until end. I highly recommend Pumpkin Pet Insurance !
Insurer: Pumpkin
By: customer
Extremely helpful and professional
Extremely helpful and professional. Everything was executed in a timely manner
Insurer: Fetch
By: bruce