Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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I love Pumpkin!
Quick processing, lovely staff.
Insurer: Pumpkin
By: Veronica
Help When You Need It
Sometimes you just need to actually talk to a company representative when the online links don't address your question. I have found the customer service reps have the answer to my questions and are pleasant and professional.
Insurer: Fetch
By: Denise Adkins
Easy approval
Easy approval . Well done with explaining exactly what will be covered , very happy
Insurer: Fetch
By: Carmine
The WORST insurance
The WORST insurance. First of all, they donate a very tiny amount to ASPCA just to use their name. You are not supporting ASPCA in any meaningful way. Second, they deny most claims as pre-existing conditions, do not respond at all to emails, lose the file over and over need multiple phone calls and emails just to get to respond. Useless. I can't believe they run an insurance business this way.
Insurer: ASPCA
By: Deborah K. Johnson
DON'T GET WELLNESS Misleading FAQ & Emails - COVERAGE DOESN'T START WHEN YOU THINK
In the wellness benefits FAQ section it says... "Is there a waiting period for wellness coverage?" and the answer says.... "NO, THERE IS NO WAITING PERIOD FOR FETCH WELNESS. You can submit wellness claims on or after the effective date that’s given in your enrollment confirmation email. IN OTHER WORDS, YOU GET WELLNESS COVERAGE ON OR AFTER THE DAY OF ENROLLMENT" 2 out of those 3 sentences imply that the coverage will be available immediately or (at the very least) the day after. In the email I received after signing up, the first sentence says "[your dog] NOW HAS THE MOST COMPLETE COVERAGE" Everything up until this point made me feel I had coverage so I took my dog to the vet. 2 claims were denied as a result. I go back and check the confirmation email and 7 lines down from them saying "[YOUR DOG] now has the most complete coverage", it says that the enrollment date is actually 2 days after the email date. When I called in they said "oh yeah coverage always starts 2 days after enrollment" THAT SEEMS LIKE IT WOULD BE HELPFUL INFORMATION FOR PEOPLE SIGNING UP TO USE THE BENEFITS. It's known information within the company that it starts 2 days after signup and they do not share that with the customer. This is purposefully confusing language.
Insurer: Fetch Canada
By: Robert Kjemhus
Efficient communication
Quick and informative replies to my questions.
Insurer: Pumpkin
By: Karen
Great customer service!
My call was answered quickly and Elaine was friendly, professional and knowledgeable. The whole process of applying for health & wellness insurance for our new rescue dog Ronnie was smooth and simple! Thank you !
Insurer: Nationwide
By: L Marquez
I've reached out to customer service…
I've reached out to customer service three or more times since 2/6/2026 with no response
Insurer: Nationwide
By: customer
I had a weird question for the sales…
I had a weird question for the sales rep I talked to Darren. But he kindly answered all my problems and got me set up for the future
Insurer: Nationwide
By: customer
I have had this insurance for 6 years
I have had this insurance for 6 years, had only submitted a few small claims in 2024. Fast turn around for payment. This year my dog was hit by a car, was hospitalized and required surgery. Submitted claims and was asked for medical records from 2020 to 2022. Once they received them they promptly paid out on $21,000.00 worth of claims. Was impressed, and thankful, for the speed of payment on these claims as I live on a fixed income. Would highly recommend Healthy Paws to anyone considering pet insurance
Insurer: Healthy Paws
By: Patricia Coyne