Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick and Easy
Pets Best makes the claim process easy and quick, and when you're already stressed about your pet's health, this support and customer care feels like a warm blanket. Thank you.
Socks - 1st vaccines
Socks is a rescue kitten from eastern Kentucky. When I found her, she had a bad back leg and was unsure of her health. When I took her to the vet - Smoky Mountain Animal Clinic. The vet looked at her leg, decided to see if it would heal on its own. They also declared she was too young to start vaccines! They scheduled a second appointment- 4 weeks later! Took her back. They gave Socks her first round of vaccines. Checked her leg - healed on its own. She is doing great! Submitted the claim which was very easy on the app. Within 24 hours - I received confirmation of how much the return would be.
good customer service
good customer service
Insurer: Nationwide
By: afshan zulfiqar
I haven't had any bad experience with them when I call they are always very helpful I have recommended them to my friends for their fur babies already
They were very helpful when I called I recommend them to all my friends about their fur babies
Insurer: Embrace
By: Kenya Henley
Easy claims process
User friendly process and easy to understand explanation of benefits
Claim Fixes
When I filed my claim, I did not understand that there was a waiting period for illness - this is on me. However, I took my new cat in for a routine checkup and it was found that he had an ear and eye infection. Because of the waiting period the infection medication and appointment was not covered, but wellness meds were. Once I called and stated that the appointment was for routine care, and they just happened to find the infections PetsBest adjusted the claim and covered the appointment! I'm a little upset that it didn't cover the medication, however, that was on me for not understanding that there was a waiting period. Overall, PetsBest has been highly responsive, the agent on the phone was super helpful in explaining everything, and updating the claim. It did take a while, but that's totally okay! Great service, good coverage, and easy to use!
A caring insurance company
A caring insurance company, MetLife has been in our lives for the last 3 years. Every time I have had to call, the representative has been kind and caring.
Insurer: MetLife
By: APS
Pet insurance is one of those things…
Pet insurance is one of those things that doesn’t likely get a lot of 5 star reviews. But when it comes to healthy paws, I can’t say enough great things. They supported us every step of the way of our loving dogs 5 year fight with cancer. We got 5+ years of amazing quality time added to her life because of their support.
Insurer: Healthy Paws
By: Dust M
Healthy Paws - You Won't be Disappointed
Healthy Paws has exceeded our expectations. They have been very dependable, easy to deal with and super quick to respond when we have had questions or to file a claim. Getting reimbursed for the vet bills was easy and we received most payments within 2r4 hours. It's nice to have that extra peace of mind knowing that if something were to happen, we would be covered for large vet bills. Especially in those emergency situations where every second counts. The customer service has always been pleasant and they have always gone above and beyond to help. Our greyhound is nearing 12 years old and without Healthy Paws, we could not manage the vet bills and medications. The insurance itself has made a difference in being able to provide for our pet. I would highly recommend Healthy Paws pet insurance to any pet owner that is looking for a reliable company to protect their pet. You will not be disappointed!
Insurer: Healthy Paws
By: Gail Cohen
Superb Service; Cost Friendly
Justin was absolutely wonderful. He was patient throughout our lengthy phone conversation and answered my numerous questions thoroughly and clearly. He spoke at a comfortable pace, so I was able to both absorb and reflect on his information as we chatted. in addition, I am getting much more thorough coverage compared to my previous insurance and saving money to boot. Changing to Fetch is the right decision for me.
Insurer: Fetch
By: Dolores Malish