Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Reneca was amazing!
Reneca was amazing. She was able to answer all my questions and assisted me with my account. Super easy and fast. Overall, excellent customer service!
Insurer: Nationwide
By: Liz C
easy and user friendly
easy and user friendly
Insurer: MetLife
By: Sarai Rosas
Would never recommend
Would never recommend. They dragged my pets review process for 4 months and then gave me a list of 16 pre-existing medical conditions which were ludicrous. Never filed a claim and cancelled and they refuse to refund me for the 4 months I paid. There's better options out there. THEIR RESPONSE BELOW shows how ridiculous they are, they did not even listen to my complaint. It's not about claims, it's that they dragged her approval process for 4 months while collecting her premium and then replying with 16 pre-existing conditions that are laughable. There are 3 actual pre-existing conditions. I told them to cancel my policy and refund all my money since they dragged it out this long. There are no claims and no money paid out. STAY AWAY THERE ARE BETTER COMPANIES OUT THERE
Insurer: Embrace
By: Andreas Vavaroutsos
Wasted time with online application.
The experience was good except for having to repeat the whole application process with the sales agent after receiving an "error" message after attempting online application. Do they really want you to have to talk to the agent?
Insurer: Nationwide
By: customer
I 'am very pleased with Trupanion…
I 'am very pleased with Trupanion coverage. Processing claims is quick an efficient. When going to the Vet they initiate the claim directly to the Vet and I pay my portion then. All my pets claims for medication coverage is sent in by me by email and quickly deposits the return into my bank account (no waiting for the USPS) our local Emergency Vet and the University of Gainesville Small animal Center accept Trupanion. Thank you , Lynn
Insurer: Trupanion
By: Lynn
Michael was wonderful!
Michael was wonderful!
Insurer: Nationwide
By: customer
I found it easy to file claims and…
I found it easy to file claims and receive reimbursement for payments I made
Insurer: Pumpkin
By: Elida
Excellent services
Excellent services , quick and easy
Insurer: Trupanion
By: Tessie
Fabrice was very helpful and quick to…
Fabrice was very helpful and quick to respond
Insurer: Fetch
By: Erin Ryan