Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I just signed up my three fur babies…
I just signed up my three fur babies today. I’ve been hunting for pet insurance and landed on Fetch due to reviews, coverage, and cost. I did see negative reviews for the app, but learned that I don’t really need it to receive reimbursements. Aileen was super helpful and explained everything in detail. She was very easy to talk to and ultimately was the final plus I needed to officially sign up. Day one, so far so good.
Insurer: Fetch
By: Susan
Very easy
Very easy, fast, and all insurance information is clearly explained.
Insurer: Sonnet
By: Ellyson Henrique Cesar
Cooper's Claims
"Cooper had an urgent situation that required surgery. I submitted my claim through the Pets Best portal and within a short time I had confirmation that the claim was received and was in review. I did not need to provide any additional information, and the reimbursement was deposited into my bank account within 7-10 days. It was a smooth, and stress-free claims experience.
Insurer: Pets Best
Veterinarian: Happy Paws Pet Hospital - Affordable Vet Clinic Las Vegas
By: Sherrie
First time submitting claims - great experience
First time submitting claims. The process was extremely simple and got notification via email that they were submitted. One claim results came back right away and the other just a few days later after the weekend. I submitted one not knowing whether or not the items would be covered since we had a bump removed that turned out to be a mast cell tumor during a regular teeth cleaning. The claim representative was quickly able to determine what was covered and what was not within that bill which is hard for people not in the business to decipher. The checks came promptly. Glad we have Pets Best insurance for our dog. Helps us be at ease during this time and just focus on his health.
Insurer: Pets Best
By: Doug
Embrace Pet Insurance…poor reimbursement
I used paid for Embrace Pet Insurance for my dog for many years but hardly ever submitted a claim. In April I submitted a claim for an emergency visit for my dog and it’s been a nightmare to get reimbursed. They claim they haven’t received information which they have. I received multiple and almost daily notices that they need clinical notes from a vet that I already told them he has not seen in years. Their portal was not allowing me to submit requested documents, because it was not working properly but they continue to send me repeated emails even after I email the info myself through the claims department. Their communication system is a mess and they are delaying my reimbursement by any means possible. I’ve been reading that they will find any “preexisting”event such as vomiting a “condition” and not reimbursement. I will update and let you know if they do the right thing and how long it takes them to do it. This experience has been very frustrating and I think they are hoping I’ll give up and stop trying to get my reimbursement.
Insurer: Embrace
By: karen machuca
Very helpful with new puppy
Very helpful with new puppy
Insurer: Spot
By: Tynnell Dunaway
Alex was very helpful on the phone
Alex was very helpful on the phone. I give him a 5 star review. However, I have a complaint about policy coverage which I know Alex has no control over... I have been a Nationwide Pet insurance customer for over 10 years. I have two new kittens. I'm disappointed that there is no "kitten exclusion" for the 14 day waiting period for coverage. I have new kittens who are 8 weeks old. I want to take them in for their first kitten appointment right away, but although I purchased coverage today, I cannot use my coverage for 14 days. By definition an 8 week old kitten who has not been to the vet does not have medical records that need to be reviewed by underwriting. I'm am left making a choice to postpone my kittens health check or pay for it myself even though I have paid for insurance. I can't justify having their health check delayed so I will pay for it myself. Disappointed that kitten coverage is not available to my kittens immediately.
Insurer: Nationwide
By: Kathleen Sedehi
I FEEL RELIEVED …
Easy to understand the different coverage options, low pressure to purchase but ready to help explain, excellent coverage options (I have a puppy) and although I haven’t used it yet, it comes HIGHLY recommended for friendly, professional customer service & support as well as ease of the claims process and quick review! I haven’t even used it yet and it’s already given me peace of mind as I get to know my new little buddy. Seems like a fair premium for my desired level of coverage and care.
Insurer: Prudent Pet
By: Donna Lanier
Left after 3 years due to no coverage and climbing rates
I had MetLife for 3 years. I got my policy when my dog was 1 year old. She is a boston terrior. Just about any time I tried to claim anything it was considered a "pre-existing condition". Not only did they NOT help me with medical coverage my rates went up every year with no help from them. Complete waste of money and time. I will say Customer service reps are great. It is the claims process that tanks the whole company.
Insurer: MetLife
By: Jonna Tucker