Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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I am so pleased with Spot Pet…
I am so pleased with Spot Pet insurance, submitting a claim was very easy, and our claim was processed in a week! The website is user friendly; I highly recommend this company!
Insurer: Spot
By: Christine Burroughs
It was easy to sign up.
It was easy to sign up.
Insurer: Nationwide
By: Art H.
Easy to navigate webpage
Easy to navigate webpage. Cost is less than other insurance. All around good experience.
Insurer: Nationwide
By: customer
Canceling my coverage
I have had Pets Best insurance for 2 dogs for 4 years. they were puppies when we got the insurance. started at $ 60 a month for accident and wellness coverage NOW over $ 90 ea ch. monthly. No accidents just wellness has been turned in for reimbursement. Since Oct 2025, their website is broken. You have to call and wait a minimum of 25 to 45 mins for a live person to discuss how to submit your annual wellness claim. They are polite and give you a no answer answer why the you can't submit your claim. I am cancelling at the end of this month and getting insurance someother place.
Insurer: Pets Best
By: Teri
Excellent customer service and claim…
Excellent customer service and claim response time.
Insurer: Spot
By: Diane Otoole
Extremely easy to submit
Extremely easy to submit, claims, helpful and friendly supports staff.
Insurer: MetLife
By: customer
Love MetLife Pet Insurance
MetLife pet insurance has been great. Customer service has been great. The couple of times I have called they were courteous, knowledgeable and helpful. Submitting claims is simple and does not take long. The turn around for review and payout is not too long.
Insurer: MetLife
By: Viky
Miss Eileen was very helpful and…
Miss Eileen was very helpful and polite. She got my Luka Buka back on track with his pet insurance. Thank you so much!! Happy holidays. Dana and Luka
Insurer: Fetch
By: Dana
Representatives are always very helpful…
Representatives are always very helpful, respectful and kind.
Insurer: MetLife
By: Kathie