Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Trupanion is the best
Trupanion is the best. Never an issue on what's covered, quick responses to vet's office with notification to keep me in the loop. Best decision for medical coverage for my furbaby.
Insurer: Trupanion
By: Jayne
Be careful and read the fine…
Be careful and read the fine print....this company will tell you they have direct vet pay and they do not. Many vets do not participate.{called at least 5} Do your homework first before getting into this expensive plan. Customer service agents will also tell you wrong information to get you to sign up then backtrack. Also will promise full refund and not prorated if cancel immediately. That is not the case. Will be contacting better business borough....buyer beware!
Insurer: Trupanion
By: Mom
Impeccable
They are impeccable in client-friendliness, responsiveness, and rapid reimbursements.
Insurer: Trupanion
By: Brett
Amanda Mello was awesome and friendly!
Amanda Mello was awesome and friendly. She answered all of my questions and helped me set up the perfect policy for our pupper. She is a very proactive communicator which was really refreshing. Thank you!
Insurer: Fetch Canada
By: Hudson
Great Experience
App very user friendly. Response time for refund is incredibly fast!
Insurer: MetLife
By: Brenda Kiefer
5 year customer and very satisfied!
I've had Pet's Best since my two current dogs were puppies in 2021. They've always been reasonable and consistent with claims and have always processed them very quickly. The latest ones that were completed were done so just a few days after they were submitted.
Insurer: Pets Best
By: Russell
The process is simple and the customer…
The process is simple and the customer service is very helpful and payments are very speedy.
Insurer: Figo
By: Joanna
Everything was step by step and easy
Everything was step by step and easy
Insurer: MetLife
By: MaryFrances Davis-Taylor
Our dog has better insurance and better…
Our dog has better insurance and better customer service than our family insurance and that's with working in healthcare.
Insurer: Trupanion
By: Jacqueline
Always a great experience with embrace
Always a great experience with embrace. Great company in a market of not great companies
Insurer: Embrace
By: michael coringrato