ACCESS Specialty Animal Hospitals - San Fernando Valley

Forever grateful for everyone at Access. You guys saved my boy and I can’t ever repay you for that. This boy is my everything! You guys were compassionate, transparent, and kind towards my boy and myself. I wanna say I never want to see you again! 🤣 but if I do I know we will be in good hands 🩷

posted: 02/13/2025

When you need a specialist to diagnose your pet, this is the place to go! Super friendly & committed staff. Our local vet has been great with vaccinations & general care, but this time that wasn't enough. We needed extra care to get our Kona Bear back on her feet & on the road to recovery. Hands down they exceeded our expectations.

posted: 01/23/2025

I brought Belle to the emergency because her vet wasn't in and she looked so uncomfortable with what might be a UTI. They told me it may be a while and I got it because the waiting room was basically full. Then they came and asked if I wanted to be on the urgent care list and that even though the appt wasn't for an hour it may be faster. As soon as it was her appt time they took her back, the vet came to talk to me, they ran the tests and the vet came back to go over them and I even got a copy. They all seemed on top of it and my Belle who hates being out of the house was home within 2 hours even with the hour wait time. I would definitely come back for the urgent care. Dr.Serex and her team were super nice and efficient and Belle feels much better already.

posted: 02/05/2025

Yes you pay a bit more because they have to support a 24/7 operation. And yes, they provide you detailed up front estimated billing and require payment before performing services. But the level of care we experienced was excellent across the two doctors and several staff that we worked with while assessing and caring for our cat. What’s more, when we paid for a care plan and ended up not needing the entire amount of services planned, we received an accurate and prompt refund to our card without having to even ask or follow up. Would definitely take pets here in the future should the need arise for this level of support.

posted: 03/27/2025

I am writing to express my deep dissatisfaction and concern regarding the treatment and care provided to my cat at Access Hospital. My cat underwent a surgery at thisfacility, which, despite a high success rate, resulted in the unfortunate death of my healthy cat. We were extremely disappointed by the lack of communication and care provided before, during, and after the procedure. Furthermore, the surgeon, Dr. Woody, who performed the surgery was unreachable after the procedure. Despite our multiple attempts to contact her, she did not respond, leaving us without the necessary follow-up care and information. This lack of communication and support was unacceptable, especially considering the circumstances. We also have serious doubts about the surgeon’s expertise given the outcome of a surgery that should have had a 99.9% success rate. It is deeply troubling that such a simple procedure resulted in such a tragic outcome. Additionally, our cat was kept in a cage with a catheter on, under immense stress, and was not given a chance to recover or perform on his own. Instead of allowing him the opportunity to regain his strength naturally, he was confined in a way that likely contributed to his distress and decline. We also feel that in situations where pet owners are desperate and under immense emotional stress, this hospital takes advantage of their vulnerability by charging unthinkable amounts of money. Instead of providing compassionate care and transparency, the focus seems to be on financial gain at the expense of both pets and their owners. This kind of practice is unethical and unacceptable.

posted: 03/07/2025