Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
The person who helped me over the phone…
The person who helped me over the phone was very patient and understanding. She took the time to understand my situation and explained my choices going forward with compassion and clarity.
Insurer: Prudent Pet
By: christine
I initially called to update my contact…
I initially called to update my contact and billing info. Billing was handled but I still am not able to update my email and password to access the account. Its been about two weeks and counting. please send a email with instructions for updating. Thank you, EJ Kelley
Insurer: Embrace
By: EJ KELLEY
Great customer service and quick claims…
Great customer service and quick claims reimbursement!
Insurer: Nationwide
By: Nina P.
Rebecca was incredibly helpful and…
Rebecca was incredibly helpful and honest
Insurer: Prudent Pet
By: Aubrey Garcia
Refund time was excellent
Refund time was excellent. Had some difficulty getting invoices etc to your companu? Mailing address on claim form got no results. Had to talk it out with a very knowledgeanl, polit claims rep. Thanks Ron costill
Insurer: Healthy Paws
By: Ronnie Costill
I have been very pleased with this…
I have been very pleased with this insurance option. The claims are easy to submit. The communication is great. Because I love my dog so much, this program gives me peace of mind.
Insurer: Spot
By: Risa Roe
Quick response
Quick response - friendly assistance!
Insurer: MetLife
By: Timmy
My last two beloved Beagles convinced me I needed pet insurance on my next dog.
My last two beloved Beagles convinced me the next time I adopted a dog I would make sure I had pet insurance. I adopted a 6-1/2 year old Basset Hound mix that had never been to a veterinarian and unfortunately he came with several unknown health issues including severe dental issues. I picked MetLife Pet Insurance after reviewing several different companies policies including submitting claims. Each time I've submitted claims the representative I spoke with on the phone has been SO VERY helpful! Each one has gone beyond the scope of what they were required to do but it helped save time and frustration for me! MetLife also has a video to watch which explains exactly what is needed to submit a claim and all of it can be done online or through the mail if one prefers. I have submitted all my claims online and within a week MetLife has deposited the covered portion of the claim into my bank account. Pet care has become extremely expensive but I've been thankful for the coverage MetLife includes with my policy. It has truly given me peace of mind when I take my pet to the vet.
Insurer: MetLife
By: Gail
Very kind Compassionate and…
Very kind Compassionate and accommodating excellent service! I hope to put my other cats on multi Cat insurance with wellness plans soon. There claims process is easy fast and efficient website is excellent easy to navigate
Insurer: Embrace
By: Marianne Santangelo