Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have had no issues or problems with…
I have had no issues or problems with MetLife Pet Insurance. I have been a customer since 2019 and they have great to work with. They answer all my questions and are very prompt with processing claims and payments.
Insurer: MetLife
By: Sue Falcetti
They collect payment but don't pay out claims!
I had two pets insured with Fetch for over 5 years. They are very good at taking payment every quarter, but that's where it ends when it comes to their capabilities. One of my pets, the cat, unfortunately passed away in the summer of 2025 from old age. He was insured with Fetch for about 4 years at that point, never filed a claim. Upon his passing, I informed Fetch and the following month, the cat was removed from my Dashboard, hence I assumed they successfully cancelled the insurance. In the spring of 2026, I reviewed my credit card statements and low and behold, I see that Fetch kept charging me the premium for the cat for two more quarters. When I called, they claimed they never knew about the passing of the cat. Why then was the cat removed from my Dashboard the month following his passing, I wonder? The dog has been insured with Fetch since he was a puppy. Every year, he went to his annual vet check-ups. Fetch knows every vet he's ever been to. We never had to file a claim for him as he's been healthy this entire time. At age 5, he developed an issue, appears to be harmless luckily and we caught it early enough for him to fully recover but it did create the first claim we had to file. It wasn't much, a few hundred dollars but hey, that's what we have this insurance for after all. Guess what, they denied the claim due to "incomplete health records". They want me to go to every vet and ask for the detailed health records. Again, the dog was insured literally from since he was 8 weeks old, never had to file a claim, and Fetch is aware of every single vet he has ever been to. What do I pay Fetch for if they make me do all the work? I am now in the process of filing a complaint with the Texas Department of Insurance and considering legal action - not for the money but out of principle. They collect premiums but don't want to hold up their end of the deal and someone needs to put a stop to that. If you are in a similar situation and can't find a solution with Fetch, look up your state's Department of Insurance and make sure to file a claim - that's the only way to stop such behavior.
Insurer: Fetch Canada
By: Chris E.
Hard to manuever claims and update…
Hard to manuever claims and update information. Refunds take long. If you want to make a change to your insurance, you lookse your reduction of out of pocket.
Insurer: MetLife
By: Christina
Look for other insurance options
Claims process is frustrating, nearly impossible to navigate, and possibly criminal. Will follow up with government authorities.
Insurer: MetLife
By: Typical customer
Getting started with my first claim was…
Getting started with my first claim was a tad complicated but that was more user error on my end. However, the customer service was outstanding, each representative I spoke with were extremely helpful.
Insurer: MetLife
By: customer
I was not expecting a refund
I was not expecting to even get reimbursed but I got a message from my bank I received a refund from Trupanion. My focus was on Daisy not so much the money part. As a long time membership I am familiar with this company and the quick refund on your return. I was not sure what I would receive. I sometimes just pay if I can and get reimbursed. This is my second pet with this company I know they are pricy but I trust and know them.
Insurer: Trupanion
By: Deborah
Thankful for the Coverage
It worked well. I was able to get a refund quickly. Everyone has been helpful.
Insurer: MetLife
By: customer
Consistently outstanding customer…
Consistently outstanding customer service! Thank you! Robert Ferreira Newport, RI
Insurer: MetLife
By: Bobby Ferreira
Policy & Claims
The policy itself provides peace of mind, allowing to choose the best treatment for your pet without worrying about the bull. Submitting claims and receiving payouts are a breeze. No back and forth and hassling.
Insurer: Spot
By: Adrienne Ali