Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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It was my very first time to use this…
It was my very first time to use this insurance benefit for my pet so I wasn't sure what to expect, as we all have experiences of our own health insurances that sometimes are quite frustrating. But it was surprisingly simple and the agent whom I talked to was professional and helpful.
Insurer: MetLife
By: customer
Easy to use
Easy to use, fast response for any claim
Insurer: MetLife
By: customer
Extremely Pleased
My dog had crypt orchid for which he had an orchiectomy and was neutered. I submitted a claim which was denied for having been a preexisting condition. In 2025 my dog was attacked by a much bigger dog. He had an overnight stay at a Pet Emergency Hospital including surgery and several fu visits I was pleasantly surprised that Spot reimbursed me 90% of all of these vet bills which was thousands of dollars! In early 2026 my dog got treated for ear infection and this treatment was also covered at 90% after my $100 deductible was met I am extremely pleased with this Pet Insurance submitting a claim is streamlined and the response time prompt! Thank you SPOT
Insurer: Spot
By: Marsha Harding
Easy Peasy!
Great Customer Service and easy to submit claims!
Insurer: MetLife
By: DetraDetraDetra
Excellent customer service
Vanessa was extremely helpful in solving a problem with our online policy purchase issue. It was the third attempt by customer service agents to solve the problem; Vanessa was determined to solve the problem and she did!
Insurer: Sonnet
By: David
The Customer Service is excellent
The Customer Service is excellent! A knowledgeable and personable Customer Service Representative answers the phone generally very promptly after the automated system has answered. They listen closely and address the reason for calling, accurately. Very helpful! The confirmation of receipt of a claim is very prompt (usually within two days) and reimbursement is usually within five business days if the claim submitted by the claimant is complete! MUCH improved service than in the past! No "hidden agendas". Their reimbursement guidelines are straight forward and easy to to understand and Customer Service is always happy to answer any questions. We have been with them for 13 years. We are very pleased with Met Life Pet Insurance.
Insurer: MetLife
By: customer
The experience was very 😊 Good
The experience was very 😊 Good . We didn’t wait long once we were in the door for appointments our first ever visit all needs met as needed for appointments
Insurer: Pumpkin
By: Shirley
Due to the Agent Nathalie which help me…
Due to the Agent Nathalie which help me through the assurance process application , things went well an fast , I would recommend her to any person…
Insurer: Sonnet
By: Paulemile Martin
The fast turnaround time and general…
The fast turnaround time and general responsiveness from this company makes the process seamless and effortless.
Insurer: Pumpkin
By: Susie