Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Trupanion is very easy to use
Trupanion is very easy to use. They communicate regularly and respond to claims quickly. I been a customer for all my pets for 9 years.
Insurer: Trupanion
By: Jeff
Simple Process and Expedient with…
Simple Process and Expedient with Communications
Insurer: Spot
By: Shirley
First candid conversation was good
First candid conversation was good. Rep was honest and discussed issue with previous insurance company a reasons for leaving, mainly deception.
Insurer: Embrace
By: Phil reeves
Thank you so much for making it…
Thank you so much for making it possible for me to give Sheila the care she needed in her time of need. The cancer was unfortunately too much for her, but I would've never been able to even consider the care if I didn't have the insurance.
Insurer: Nationwide
By: Gina Maria Perregrino
Trupanion is very easy to work with
Trupanion is very easy to work with. They worked with my vet and assisted with the payment the day of the surgery. I highly recommend Trupanion to all dog owners.
Insurer: Trupanion
By: steven mantell
Payment was handled quickly and customer service is wonderful
I submitted my Pearl's claim and it was reviewed and paid quickly. When I've had to speak to customer service everyone was very pleasant and helpful. I mostly dealt with Arnel who helped straighten out an issue that I was dealing with for a couple of months.
Insurer: MetLife
By: Gloria Lange
Always easy to use and processing times…
Always easy to use and processing times are quick. Customer service is always willing to help.
Insurer: MetLife
By: customer
Efficient and Friendly
Josh solved my issue with the system in a very quick and friendly manner. Happy to be using Fetch again with our third cat.
Insurer: Fetch
By: Sherry Jiang
I enrolled my dog in embrace when she…
I enrolled my dog in embrace when she was 1 year old. Premium was high but after considering it for awhile I signed up for $58.06 /mo. Two years and no submitted claims it is increased to $69.05. When I spoke to customer service they said rates are adjusted every year! What would the cost be when my dog gets older? Certainly unaffordable. No mention of yearly adjustment when I enrolled or I never would’ve. So I just wasted $1300 thinking I secured premiums on well dog that would remain during the life of my dog. Sorry embrace it is not for me
Insurer: Embrace
By: Maureen M