Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Great Pet Insurance
Easy to file Quick payment straight into my bank account Friendly, respectful phone support
Insurer: MetLife
By: VJ
Pet insurance
Always quick and thorough in claim processing and payment highly recommend
Prompt settling of the claim
Prompt settling of the claim, good communication
Insurer: Pumpkin
By: KC
Healthy Paws has been excellent
Healthy Paws has been excellent! I have had them for over 8 years and never had an issue with a claim. Their service is fantastic. My two dogs ended up with issues and I will never go without pet insurance in the future if I can help it. I HIGHLY recommend HP.
Insurer: Healthy Paws
By: Laurie H
Understood what was needed and was able…
Understood what was needed and was able to clearly explain
Insurer: Nationwide
By: NATHAN R. GOINS
Love Trupanion
I have never had any complaints with Trupanion going on 8 yrs! Customer service is awesome, very helpful. The payment process is very efficient.
Insurer: Trupanion
By: Mary
Great Job and Fast
I submitted several claims in two days. I also called to talk about insurance for Sheena.(my baby girl.) this year as she turned seven, a lot of times only because I could not make up my mind which deductible to get the claims started pouring in within days, letting me know they were working on them – that was very nice. Then before I knew it, I was being paid for the claims I submitted. For us we will always have Pet Insurance for peace of mind, but it it did take some time for us to find the right one. I am extremely happy and satisfied……. Great job.!
Great coverage
I have a Cavapoochon puppy that has had several issues within ingesting foreign bodies.. Pets Best has been great, none of our claims have been denied. They used to pay pretty slowly, but something has changed and now claims are paid promptly. Very happy with them.