Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You guys are awesome
You guys are awesome, never worked with greater people. Thank you. Pamela
Insurer: MetLife
By: Pamela McCain
Just had to submit the claim
Just had to submit the claim. The rest was done for me! Great service.
Insurer: Fetch
By: Sherry
Claim Response
This has been my first experience with Pet Insurance and FETCH has made it so very positive. No matter what type of claim I have submitted, I almost always hear a response in a turnaround time of 7 days or less. That is fantastic, considering how busy the world is these days. I am so pleased that my family choose this company to take care of our furry family members. :0)
Insurer: Fetch
By: Korin Stocker
Met Life Pet Insurance is Very East to…
Met Life Pet Insurance is Very Easy to work with. They are always very prompt in getting your reimbursement to you. I will always have pet insurance through Met Life. Thank you.
Insurer: MetLife
By: Linda Kibby
Defrauded me out of a payment after I cancelled my plan
I have called this company four times to cancel my plan with them. The first call had them confirming that everything was dealt with and cancelled. I saw a charge on my credit card the following month for my plan. When I called to inquire why I had been charged - they claimed that they had no logs of me cancelling. I have repeatedly asked for a refund for this charge that they fraudulently took from me without any results. When I asked to escalate the situation to a supervisor - they said that they don't have anyone who I can escalate the situation to. I have diligently paid my plan for 7 years and never made a claim. This company is now defrauding me and since they didn't do their due diligence and log my first call- I have no recourse to follow up with better business. Absolute scam.
Insurer: Fetch Canada
By: Vanja
I am so happy I chose Pumpkin for my…
I am so happy I chose Pumpkin for my insurance for Milo I see by far this team is the most caring kind and compassionate to work with Also So easy to put a claim in with no difficulty at all like many others Thank You so much for taking such great care of Milo 🐶❤️💙💙🐶
Insurer: Pumpkin
By: Brenda Simmons
I am very happy with met life
I am very happy with met life. My claims are processed fairly quickly. My last claim was completed within 3 days. So far I have had no problems with any of my claims submitted. I have recommended met life to three of my friends.
Insurer: MetLife
By: Gail Randio
While the coverage and plan looks good
While the coverage and plan looks good, there was no way on the website to chat. For example, I entered a 2nd pet but didn't connect it to the 1st pet and wanted to adjust that for the discount. I'm hopeful I will eventually see a customer service option, but as of now, I see nothing.
Insurer: Nationwide
By: Player
Phone customer service was helpful and…
Phone customer service was helpful and reimbursement was swift
Insurer: MetLife
By: customer
Super easy to manage & prompt approval
Super easy to manage & prompt approval of my claim for the 2nd time!
Insurer: Spot
By: Jesica