Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Excellent Communication
Thank you for processing my claims quickly and efficiently! I also appreciate your helpful website; claims are easy to submit and your communication with the customer is excellent!
Insurer: MetLife
By: Cynthia
Great pet insurance
Great pet insurance. Wonderful employees. Easy to work with, very helpful. Great coverage and quick reimbursement.
Insurer: MetLife
By: SN
I was asked to submit additional…
I was asked to submit additional medical documentation, soap notes, which I did. My claim was then denied because MetLife claimed they never received that documentation. If they needed different documentation, I never received notification of that.
Insurer: MetLife
By: K
Thank you Laura D!
Laura D with Fetch is phenomenal! She helped me to understand each tier of their Wellness plans and helped me select which one I’d like to go with. She’s honest, dependable and very knowledgeable! Thank you Laura!
Insurer: Fetch
By: Annabel
My pet insurance is always available…
My pet insurance is always available and covers all of my pet's needs and my own. It's an excellent company to work with, and I've been very happy with MetLife over the years. Thank you for all your support with my pet. DH
Insurer: MetLife
By: Denny
Customer Service was very helpful.
Customer Service was very helpful.
Insurer: Nationwide
By: Tammy D
Healthy Paws is Great! Highly recommend
Healthy Paws is incredibly quick and easy to file claims and get reimbursed. I'm so glad we got our pet insurance with them as they are super easy to work with, easy to file and reimburse quickly
Insurer: Healthy Paws
By: J Li
Great service
Unfortunately we had a few serious problems with our dogs over the past year. I was very happy to have Fetch. Reimbursement was quick and easy with the correct paperwork and using the app.
Insurer: Fetch Canada
By: Lesley
I would recommend MetLife Pet Insurance…
I would recommend MetLife Pet Insurance to anyone who was looking for a reliable Insurance Company for their pet. They are very easy to work with and the turnaround time is fast.
Insurer: MetLife
By: Diana
They processed the claim so quickly it…
They processed the claim so quickly it was unbelievable. They only problem was that because it was an end of life claim the policy will be cancelled after the claim was processed. I heard nothing about the cancellation so I called and cancelled the claim myself to be sure.
Insurer: MetLife
By: JOHN