Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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easy claim forms
easy claim forms, good service, excellent reimbursement. Only complaint is length of time it has taken to receive your payments (not received yet). Dr. Odell
Insurer: Trupanion
By: Robert
Justin was extremely helpful
Justin was extremely helpful and explained everything clearly. I never had pet insurance and I feel very confident in my decision to choose Fetch and Justin was a huge part of that.
Insurer: Fetch
By: Joseph Cistulli
Easy to send in claims and always a…
Easy to send in claims and always a very quick response. This pet insurance has been very valuable as we went through a few health issues with Cooper.
Insurer: MetLife
By: Jenny
I appreciated the warm greeting and…
I appreciated the warm greeting and ease of signing up. The woman who signed me up spoke awfully fast so I had a hard time following but she was nice.
Insurer: Nationwide
By: Mary customer
Top notch service
The agent took all the time needed to explain everything I needed to know.
Insurer: Sonnet
By: Robert Brosseau
Guy did a great job completing my…
Guy did a great job completing my enrollment. Good job!
Insurer: Nationwide
By: customer
Great experience with Pets Best
My dog was injured while I was walking him and my other two dogs. We were attacked by a German Shepherd. I didn’t know anything was wrong with any of the dogs until I got home and I saw puncture wounds on my four-year-old male Anakin. I took him out to the veterinary hospital Blue Pearl and they took care of him and I paid the bill and took him home a few hours later. I submitted my claim the same afternoon to Pets Best insurance. It was very easy to send in. I checked the information to see what my co-pay and my deductible was and had an idea of what they were cover and they covered it very quickly. I’m very satisfied with them. I had EMERGENCY accidental insurance only and I was very happy that I had that coverage because it worked out well for me and for my dog..
Wonderful service
Wonderful service, efficient, timely and professional. What more could one ask for? Highly recommend them! Rolando Rivas-Camp
Insurer: MetLife
By: Rolando