Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Great customer service
Great customer service, friendly, professional, fast processing claims.
Insurer: Trupanion
By: Georgia
Very pleased with claim experience
I am not very savvy with a cell phone. Fetch made it very easy to sign up for pet insurance and to submit a claim. I especially appreciate it when the Fetch professionals contacted my veterinarian when they had a question about my claim.
Insurer: Fetch
By: Tammy
Great service
Great experience with customer service and easy to submit the claim online
Insurer: Pumpkin
By: Sandy
Very knowledgable representative that…
Very knowledgable representative that was able to walk me through the information needed to get a policy
Insurer: Nationwide
By: Judi Silvania
Misinformation displaying one price the…
Misinformation displaying one price the charged a different without me being aware of a change
Insurer: Nationwide
By: customer
Its a scam!
Ive had to jump through hoops over $100! I have told everyone I talk to NOT to get Trupanion. My dog and I visit different dog parks on a daily basis and I make sure everyone knows not to go through Trupanion. My family and friends including people on social media know of my terrible experiences. I would NEVER continue with this company and am so grateful I got the trial through the shelter so I could see what a scam this company is!
Insurer: Trupanion
By: Nolan Oliver
Pet's Best Health Insurance is a Great Pet Insurance Company
Pet's Best Insurance always takes very good care of it's customers and their pet, in my case a rescue dog named Dixie. Phone calls are answered reliably and thorough customer service is provided by friendly and knowledgeable customer service reps. All claims are reviewed quickly, detailed Explanation of Benefits are provided and payment is made in a timely manner. This is a very good company that I recommend to strangers and all of my pet owner friends.
Insurer: Pets Best
By: Paul M.
Embrace is easy to use
Embrace is easy to use. Always very responsive and reimburses quickly. Always gives a clear informed explanation. Great value.
Insurer: Embrace
By: Patricia