Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Great response time !
Great response time !
Insurer: MetLife
By: FRANK ALGIERE
The claim process has been long and…
The claim process has been long and confusing. First claim was denied when I asked the person said it was in error. So had to start all over. Then the app showed missing documents. I had to call again because I submitted them . They said they had everything. Its been that way each time.
Insurer: MetLife
By: customer
MetLife pet insurance makes it really easy
MetLife pet insurance makes it really easy and hassle free to get reimbursed. I never have to worry about expensive vet visits or medications because they cover it.
Insurer: MetLife
By: customer
Not all pre-existing conditions are actually pre-existing
I'm rather upset about they way my claims were handled for a dog I adopted. Some claims were designated as pre-existing, even though the dog had been tested and given a positive physical. I do plan to appeal.
Insurer: MetLife
By: customer
Stellar Customer Service
They are responsive, and if a claim is taking a longer than it should, they speed up the process no problem!
Insurer: Pumpkin
By: Vickie
Prompt and timely matter in reviewing…
Prompt and timely matter in reviewing claims. Totally satisfied with the service. Thank you.
Insurer: MetLife
By: customer
Website self explanatory
Website self explanatory. Customer service very helpful. Quick to handle claims
Insurer: Spot
By: Terry Newton
Good pet insurance company
Good communications, quick turn around for reimbursement.
Insurer: MetLife
By: sg
Quick and easy to deal with
Quick and easy to deal with
Insurer: Nationwide
By: customer