Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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We had a great experience with Met Life…
We had a great experience with Met Life that the claim process is very easy and the review was timely.
Insurer: MetLife
By: Cathy French
Always an efficient and timely process.
Always an efficient and timely process.
Insurer: MetLife
By: Lisa
Met Life #1
Met Life has been very helpful for our aging Labrador Retriever. All claims have been processed with no complications towards claims. Hving the right insurance for our dog through Met Life was the best thing we could have ever done.
Insurer: MetLife
By: Barclay
Ease of putting in claims and great…
Ease of putting in claims and great response time for refund
Insurer: Fetch
By: Donna
Was easy
Was easy. Reps were great. Is my first claim. I. Very impressed and grateful.
Insurer: Healthy Paws
By: Mark
Smooth experience
The agent was informative, kind and open to answering all of my questions.
Insurer: Nationwide
By: A. El
Agent was very friendly and addressed…
Agent was very friendly and addressed all my questions
Insurer: Fetch Canada
By: Michelle T
Great experiente
Great experiente! Quick answer and refunds!
Insurer: MetLife
By: Marilia Cavalli de Oliveira
Easy Navigation
The site was able to be navigated easily. The only issue I had is that I had previously requested a quote and when I attempted to retrieve the application through the link in that email, I encountered only a spinning wheel. I started and completed a new quote request.
Insurer: Nationwide
By: Pup
I am happy that Fetch updates me with…
I am happy that Fetch updates me with both emails and texts when I file my claims. I almost missed something recently, and the email was very detailed in the headline that I had documents that hadn't loaded properly, and if I hadn't seen that email, I might have missed my window for a claim.
Insurer: Fetch
By: Christine