Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Kaitlyn was an absolute angel
Kaitlyn was an absolute angel. our call was disconnected more than 3 times and she was so patient and so kind even tried calling back and sat with me through the entire claims process. highly recommend going through her for any insurance help :) thanks again Kaitlyn
Insurer: Fetch
By: Jessamine Castro
Wonderful staff at MetLife
Wonderful staff at MetLife. Helpful anytime need assistance.
Insurer: MetLife
By: Sandra Cole
Real easy to file a claim and upload my…
Real easy to file a claim and upload my receipt. You acknowledged receipt and got back to me about my claim in a day. Really good insurance company.
Insurer: Pumpkin
By: Kay Chamber-Dapprich
Worth it!!
We have had this insurance since we rescued our pup. It is very easy to file claims on your phone and to keep track of their status. They communicate quickly when more info is needed and process claims quickly. For us it has been absolutely worth it to get this insurance, highly recommend!
Insurer: Pets Best
By: Fran Reynolds
Reliable Pet Insurance!
Upon submitting my pet's claim of an invoice and soap notes needed after a spaying surgery, my 80% reinbursment was sent to me within days! I am so far pleased with the timely manner things like that are handled.
Insurer: MetLife
By: Kaylee G.
Friendly, claims reviewed and paid in…
Friendly, claims reviewed and paid in a timely manner.
Insurer: MetLife
By: Melissa M
Easy access to make a claim for my dog!
Easy access to make a claim for my dog!
Insurer: Spot
By: Lynda Overking
It is a easy website and easy to submit.
It is a easy website and easy to submit.
Insurer: Spot
By: Sharon Gallert
MetLife has been great to me
MetLife has been great to me. I love the coverage I have and the quick responses I get.
Insurer: MetLife
By: Samantha Williams