Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
easy to use website and fast claim…
easy to use website and fast claim service
Insurer: MetLife
By: customer
Wonderful Assistance!
Christina was absolutely wonderful and helped me before with so much information before i called back to finally get on the plan. She was thorough and very knowledgeable and was willing to answer all questions and provide information.
Insurer: Nationwide
By: Jazlyn
Professional and knowledgeable. Easy to file claim with quick deposit
Easy to file claim with quick deposit response time.
Insurer: Spot
By: A A
Hassle free experience
It was really easy to submit my paperwork! I got the refund deposited into my account hassle free. Thanks to Spot, I was able to have my Dunk taken care of with minimal damage to the wallet :-)
Insurer: Spot
By: Melba
Refunds take a while, but good customer services on the phone.
It takes a LONG time to get the refund checks. I understand the propensity for fraud, but I don't like having to produce SOAP notes for Rx refills or having to have a new set of notes every time I buy Rx food. I am glad that I have the insurance, as I have 2 Frenchies and they go to the vet frequently, mostly for allergy-related incidents. When I have called MetLige Pet, my experiences have been positive and the representatives have been kind and helpful.
Insurer: MetLife
By: Customer
Spot has been helpful in some ways
Spot has been helpful in some ways. They do not seem to actually review high cost concerns, and you have to appeal for reimbursement. Such as last year my dog needed a root canal, which Spot will cover the tooth being pulled but not a root canal, however it being a broken K9 it was not recommended to be pulled by either vet. Spot did not want to cover any of the procedure because it was labeled as a root canal, even though they would’ve covered almost the exact procedure if the tooth was pulled, ie sedation, images, medications, etc. Spot also does not provide any information why something is or is not covered/reimbursed at the end of a claim. You have to go through their customer service to get answers on any claim. Now that there are several other pet insurance companies, I will be looking into others to see if there is better or easier coverage.
Insurer: Spot
By: Amanda Eastham
Helpful information
The Spot associate that talked to me on the telephone yesterday was quite helpful. She helped me evaluate what I need for my two fur babies.
Insurer: Spot
By: Janet Knox