Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Timely pay outs and and helpful…
Timely pay outs and and helpful assistance via phone.
Insurer: MetLife
By: customer
I am definitely happy with Fetch
customer service is great to talk to, filing a claim was even easier
Insurer: Fetch
By: Tina Lowry
Smooth Claims Every Time
The customer support, easy online portal and claims management process have all been easy and great. Never had any issue getting things paid for. ASPCA was also wonderful when one of my pets died from cancer. I do feel like I have other friends who pay less for more coverage, so from a price standpoint, I'm not sure competitive ASPCA is. HOWEVER, I continue to insure through ASPCA regardless because I've such an easy and great experience. I have not worked with other companies, so maybe it's a pay for what you get scenario where the rates I pay ensure I have a better experience.
Insurer: ASPCA
By: Rachael S
Kevin was very knowledgeable
Kevin was very knowledgeable, friendly, easy to understand and made everything clear and simple to get signed up!
Insurer: Nationwide
By: customer
Efficient friendly help and quick claim turnaround
I had my email hacked the same day my pup got sick. Customer service kindly helped my change my email and more importantly processed my claim very quickly with no muss or fuss. The money was in the bank the next day. It took a lot of stress off me at a very stressful time. Thank you!!
Insurer: Trupanion
By: Vicki
Immediate response at Friendship Animal…
Immediate response at Friendship Animal Hospital.
Insurer: Trupanion
By: Hope
I had an incident with my puppy where…
I had an incident with my puppy where he had to be hospitalized and trupanion was right there to help with the cost, extremely quickly within one minute. I appreciate it so much
Insurer: Trupanion
By: Megan
Very pleased!!
Although I was quite skeptical of pet insurance I am absolutely amazed of how pleased that I am with Pets Best Health Insurance. We adopted our kitty from a shelter and had no idea of her history. She has dealt with some significant medical issues that were pre-existing and we thought that she was healthy. About a year later she developed a condition that left her unable to use her back legs. We immediately took her to a veterinarian where she received outstanding treatment. She is now healthy again and Pets Best processed the claim within twenty-four hours. Thank You!!
Insurer: Pets Best
By: Larry Walker