Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great response and customer service
Great response and customer service. Thank you
Insurer: Nationwide
By: customer
Best pet insurance ever
Best pet insurance ever! Easy to communicate and fast to be reimbursed! I recommend to all of my friends.
Insurer: MetLife
By: Tawnee Pollner
Impossible to cancel.…
I had Spot insurance for over a year and luckily never needed to file a claim as my pup stayed healthy. I moved out of the country a few months ago and emailed them to cancel my policy. Note - I emailed the address that they sent my policy info from - which is labeled “reply” and does not send an automatic message or have any notes in their prior message that it’s an unmonitored account. I was charged the following month. I emailed them again - this time attaching random emails from their website that they suggest emailing for quotes. They finally responded and cancelled my plan but argued they wouldn’t honor my original cancellation date. It’s also important to note that they don’t have any emails or instruction on how to cancel on their site. I now have to take this up with my credit card company. I would not suggest Spot to anyone I know. Edit - I’m even more disappointed by their blatant lies in their response. There is no footer in the email that the account is unmonitored, the email is reply(several numbers)@mypetinsurer.com. Also there is no automatic message as I mentioned above. And there is no clear information on how to cancel on their website. You can see for yourself.
Insurer: Spot
By: Kathryn H
Reliable, great customer service!
I could not be more pleased with Pets Best. Daisy has epilepsy and that is so costly and exhausting. Without Pets Best, we could never have made it this far! Great customer service, fair rates and quick claim turn around 98% of the time.
Healthy Paws : Peace of Mind
Healthy Paws helped in my decision making when dealing with my 5 year old chihuahua’s urgent breathing issues…. I have had Healthy Paws since getting my fur baby and they have been extremely efficient and compassionate when submitting claims for the unexpected emergencies that have come about… Their website is easy to submit claims to and they usually get back to me in one day. Healthy Paws : professional , supportive and affordable!
Insurer: Healthy Paws
By: Janice Khedari
So helpful in my dogs time of need!
So helpful in my dogs time of need!
Insurer: Spot
By: Sarah Smith
Rebecca was like talking to a neighbor
Rebecca was like talking to a neighbor, very friendly.
Insurer: Prudent Pet
By: Vicki Mullikin
this is a great company
this is a great company. I have been with them for 10 years and have never had any issues.
Insurer: Healthy Paws
By: Ggs
The agent was very informative about me…
The agent was very informative about me starting a pet policy. Let me know what my policy intells.
Insurer: Nationwide
By: Ruth Lewis
Talking with a real live agent
It was so refreshing when a real live agent took my call! She answered my questions and guided me in picking the right options for me and my pets. The overall concern for me were the unexpected costs that can occur, being a single fur parent I need to make sure cost isn’t the biggest factor. This gives me the most peace of mind!
Insurer: Nationwide
By: Trina Arreguin