Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The only insurance for our dog
Trupanion has been a star through our trials and tribulations with Elspeth. Our beautiful scottish terrier has bladder cancer and trupanion has been there all the way. Granted our monthly fee has increased over the years but I suppose that is to be expected. Every communication I've had with trupanion has always been extremely pleasant - they are the only pet insurance company I would recommend and will always be a customer of!
Insurer: Trupanion
By: Jane Roberts Denis
My experience with Metlife is A+
My experience with MetLife pet insurance has been phenomenal! They are quick to review and claims and accurately pay them. Staff are always very friendly.
Insurer: MetLife
By: Leanne M
Customer service is fantastic and…
Customer service is fantastic and claims are processed in a timely manner! I have never had a problem with my coverage through MetLife Pet Insurance and it is always a pleasure working with them.
Insurer: MetLife
By: Sandra Hartford
Always takes care of my pet
Always takes care of my pet . Love the company.
Insurer: Trupanion
By: DONNA
Great experience and wonderful service
Great experience and wonderful service, paid my dogs surgery
Insurer: Trupanion
By: Juan
Great customer service and coverage
Great customer service and coverage. We have two pets on our policy. Recently, both have had medical problems - one has been minor, the other was major (requiring hospitalization). The claims process has been easy - and when trying to determine the best for the hospitalized pet, we made a call from the waiting room and had a pre-approval within minutes. This has been easier than my health insurance.
Insurer: Embrace
By: jay k
My Veterinarian can input charges…
My Veterinarian can input charges directly to Trupanion. Nothing to worry about on my end.
Insurer: Trupanion
By: Laurie
Trupanion has been great
Trupanion has been great, easy to file claims, quick response and payments. I have peace of mind that I will be able to care for my fur babies whenever needed.
Insurer: Trupanion
By: Louanne
13/10 would recommend!!!
I normally don't leave reviews, but I very much felt the need to do so. I switched my pets from Banfield to Spot after MONTHS of research. I mean literally 6 months of research of who had the best coverage, who had the best price, etc. I decided to go with Spot because they offered the most coverage for such a great price. The reason I wanted to write a review was because I recently lost one of my dogs and as I was waiting for Spot to approve everything, I get an email from them saying how sorry they were about the loss of my baby boy Roscoe. I also noticed that they said because of the time-frame of which he had passed (it lapsed into a new month), they weren't going to charge me for that new month and they were going to cancel it for me but if I had any other paperwork to submit that I could do so. It was truly so effortless and a weight off my shoulders not having to deal with all that with the sudden loss of Roscoe. My experience with Banfield was quite the opposite when I lost my dog Benji, it was like fighting tooth and nail with them. Spot made it so easy, I was able to grieve over the loss of my baby without having to deal with the phone calls, the holds and lets be honest, the bs that comes with trying to cancel insurances. They even called me a week later to check in to see how me and Roscoe's littermate Hodor were doing. I really cannot recommend Spot enough!
Insurer: Spot
By: Amanda Lam
Excellent and fast
Excellent and fast. No hassle.
Insurer: Spot
By: Michael Killough