Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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They are prompt on response and claims
They are prompt on response and claims, and refunds.
Insurer: Pumpkin
By: Tracie Velde
I spoke with Joshua and he was so…
I spoke with Joshua and he was so helpful, professional, and kind
Insurer: Fetch Canada
By: Jann
They prepare my claims and…
They prepare my claims and reimbursement in a timely manner. The customer service is always helpful and kind. The reimbursement portion is pretty good.
Insurer: MetLife
By: customer
Trupanion is so easy to deal with and…
Trupanion is so easy to deal with and pays claims fast.
Insurer: Trupanion
By: customerbarbara paone
Always excellent service !
Always excellent service !! Easy to navigate claims process !! Friendly employees
Insurer: Embrace
By: Suzanne
Rapid response time for reimbursement
Rapid response time for reimbursement. What you cover as far as treatment (preventative and unexpected) is Stellar.
Insurer: Pumpkin
By: Lkullmann
They communicate immediately!
They communicate immediately!
Insurer: Trupanion
By: jackie varnadoe
You guys deserve a million stars
You guys deserve a million stars. You're prompt, always available, kind and understanding. Thank you for being part of my dogs life!
Insurer: Pumpkin
By: Melissa Wood
Placing claims
Placing claims and turn around time is great. I've never had an issue with anything. I did need to call on one occasion and the representative was friendly and helpful.
Insurer: MetLife
By: Barbara B
Quick and efficient process
Quick and efficient process. The agents are very knowledgeable.
Insurer: Nationwide
By: BIANA GODIN