Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Spot Insurance has been a blessing
Spot Insurance has been a blessing! They are so easy to work with and truly help me with my sweet frenchie!
Insurer: Spot
By: Stephanie Parker
So happy with Trupanion
So happy with Trupanion, our dog has cancer and they have made getting treatment so easy and with less stress. We have had to have some very difficult conversations as a family but Trupanion has taken much of the financial burden away and while we know our time may be limited with our dog we will cherish every moment.
Insurer: Trupanion
By: Brian
adoro claims experience
I filed a claim and within one hour my claim refund was in my bank account, this is the fastest turnaround time I have ever seen from any company. I am so glad that I chose my dog's insurance through Adoro.
Insurer: Adoro
By: Linda
Called to get help sending in claims…
Called to get help sending in claims and was basically told to go on line and down load them . I do not have the ability to do that.
Insurer: Embrace
By: Kevin Mccauley
Sometimes, be less of a business.
We lost our dog to kidney disease 10 days ago. Trupanion sent an email saying they would refund the premium I paid for May. I thought this was a really nice thing to do for a grieving pet owner who has been paying Trupanion premiums for over 15 years. The refund difference would have been under $40 . Turns out they only prorated the premium and charged me for 5 days. I'm only getting a partial refund. I called customer service and got a "this is how it works" explanation at least 4 times. 15 years+ ago I find this business that tries to give the impression that they care about pets, is mostly interested in the money. And they're expensive. I enrolled my dog as a puppy but as my dog aged the premiums went up and at the end I was paying over $200 a month. So you can see how that $40 would effect a multi million dollar company's bottom line. I had been with this company for so long and I thought they really had some empathy for people who lost their pets but ultimately, that's not the case. I will not refer anyone to Trupanion again. I hear Nationwide has pretty good rates and generous coverage.
Insurer: Trupanion
By: Dayton Brown
$25,000 in claims and they didn’t blink.
I have a pug and lab mix that are 12 years old. I would have lost the pug (Penelope) a number of years ago after she suffered a broken nose. $22,000 dollars in bills and I only had to pay around $5k. My recent visit was for my normally healthy lab mix (Gus). This was a gastrointestinal issue and, once again, Trupanion was there to insure he was given the best of care. I always know my furry kids are well protected with Trupanion in their corner. Your claims process is seamless and straight forward and your friendly staff always provided me with assurance we would be taken care of.
Insurer: Trupanion
By: Russell
No customer loyalty
I jave maily had good experiences with healthy paws. We have been with them for 7 years and now our policy is changing. It understandable that changes to future policies may need to be made. Current customers should be grandfathered in to the policy they have. Very disappointed with the changes and no loyalty to customers.
Insurer: Healthy Paws
By: Dawn Schmidt
Easy to file claim
Easy to file claim, rapid response, and good coverage.
Insurer: Fetch
By: Philip
You were prompt on handling my claim
You were prompt on handling my claim. I had the money back in my account in 2 days. Thank you, Kathy
Insurer: Trupanion
By: Kathy
You all were so supportive with my last…
You all were so supportive with my last dog, Bugle - I'm grateful to your and your staff members.
Insurer: MetLife
By: susan monahan