Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
Claim was promptly processed and paid
Claim was promptly processed and paid. Great customer service! I am glad that I have this insurance after many years of a healthy kitty at this difficult time.
Insurer: Spot
By: JustAnswer Customer
I recently received my refund
I recently received my refund, and I am pleased to see that they uphold their policy as promised. It’s reassuring to know that the services and coverage we pay for are reliable. We truly appreciate their commitment to customer satisfaction.
Insurer: MetLife
By: customer
Amanda was GREAT!
Amanda was GREAT!! SHE ANSWERED ALL QUESTIONS AND WAS VIBRANT. YOU DONT FIND PEOPLE LIKE US ANYMORE. SHES A KEEPER AND DESERVES A RAISE. LOL. I WILL KEEP IN CONTACT WITH HER. VERY MUCH A PLEASURE TO CHAT . 10× A GREAT JOB.
Insurer: Fetch
By: TaraCoxx
Stay away from it
I will highly recommend everyone to stay away from you and stick to more well-known companies like Fetch. You are not reliable and reasonable when comes to reimburse a little bit big claim
Insurer: Spot Canada
By: Saei
Daisy’s Duke
I just got a playmate for my puppy who lost the only one she knew. So, I checked out the pet insurance. I had enough questions that I had to call. Aileen helped me with all the options and final purchase. She is extremely knowledgeable, professional, and kind.
Insurer: Fetch
By: Leslie
Easy to use and quick response
Easy to use and quick response
Insurer: MetLife
By: customer