Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Easy to sign up
I obtained the pet insurance through my employer. Sign up was extremely helpful and easy.
Insurer: Nationwide
By: Kiesha Miller
Highly recommend
Highly recommend! Whenever I call the specialists are always so caring, knowledgeable and helpful. Simple, clear process to submit claims yourself and very fast claim processing. Thank you so much!
Insurer: Trupanion
By: Gr Ray
Best insurance
They are quick and understanding of every medical claim I file. I never have to worry about not having the money up front for an unexpected bill. Will forever use Trupanion for all new pets going forward. Wish my other two were on this!
Insurer: Trupanion
By: Molly
Frustrated
I submit claims through the app on my phone. This year, I’m being asked to submit documents repeatedly. As if someone isn’t paying attention or not reading the information thoroughly. It’s been frustrating.
Insurer: MetLife
By: Lynda
Timely and great service!
They are very timely in all aspects of the insurance process!
Insurer: Trupanion
By: Kelley
Summer is a great representative
Summer is a great representative. She always willing to help and makes sure my claim has been submitted. Also getting my money back has great timing. I’m very pleased with my pet insurance
Insurer: MetLife
By: Albert
Best in the business
Super easy app to upload all documents related to claim, claims are reviewed very fast, and payments are distributed immediately. No hassle, always fair with what’s insured, and always gives us a great peace of mind knowing MetLife is backing us in our pet’s care.
Insurer: MetLife
By: Alex
Claim was paid promptly and customer…
Claim was paid promptly and customer service is great
Insurer: Spot
By: EleanorKuzmiskas
Very good for the reimbursement of big treatments
Very prompt for the reimbursement. The premium can be high but all worth it when your dog gets sick . Trupanion reimbursed 90% of all the treatments and surgery when my dog got cancer which I would not have been able to pay by myself. my dog is now good after 2 years
Insurer: Trupanion
By: Agnes
Healthy Paws is the best pet health…
Healthy Paws is the best pet health insurance hands down. The reimbursement is within 2 days which is unheard of with pet insurance. The customer service is wonderful if I have had to reach out - which is rarely because the process is so smooth. I have referred many friends to them and they are so happy with them as well. It’s really the ONLY pet insurance you should have.
Insurer: Healthy Paws
By: Alexandra Snyder