Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Very fast reimbursements
Very fast reimbursements. When I call, everyone is so pleasant and helpful
Insurer: MetLife
By: customer
The claim was easy to submit and when I…
The claim was easy to submit and when I talked to a representative, Joe, he was very helpful.
Insurer: MetLife
By: Tom
I am very disappointed with my met life…
I am very disappointed with my met life insurance I have submitted two claims since 10/21/2025 and have not received one reimbursement I have called six times and have told the checks are in the mail you have debited my visa three times and received my initial deposit but you have not responded to any claim this is fraudulent and I will be contacting t Pennsylvania consumer affairs and filing a formal complaint
Insurer: MetLife
By: John iatarola
Great service so happy I chose to do…
Great service so happy I chose to do business with spot. My dog is healthy and happy too.!!!!
Insurer: Spot
By: William R
The review and turn around time of…
The review and turn around time of processing the claim was quick this time. My experience with past submissions was waiting 5-7 days for the claim to be reviewed and processed.
Insurer: MetLife
By: Joan Labanca
Do not recommend them
I do not recommend them for pet insurance. The whole communication is non existent. They have lack of customer sevice. The lack of knowledge is disappointing. You pay for the insurance and they when it comes times to use it they give you the run around. They do not tell you what is going on. It took over 3 weeks and yet with all the information denied my claim. They did not read all the reports just focused on the what they wanted to. When I reached out to them to discuss i was told that it was already denied and nothing I could do. I am so disappointed in this company. Now we are stuck because anywhere else is preexisting. I am still looking to find one and if I do I will be leaving this insurance and lot looking back. If you want good pet insurance this is not it.
Insurer: Pets Best
By: Karen
Very straightforward process for…
Very straightforward process for submitting claim. Responsible and respectful requests for missing information. Immediate processing of claim once I got my cat’s records to you.
Insurer: Pumpkin
By: Dina Powers
Not great claims experience and customer support
My first claim with this company after having their insurance for 3 years. When I tried to submit a claim for a covered medication, it was denied because they claimed the documentation was incomplete. And they requested documentation which would be impossible to have since I didn't purchase the medication from the vet (the vet didn't carry the medication), so I had to get it from a pharmacy. This seems like a typical thing that would happen, but it doesn't seem to be a use case that their claims system is built for. This is really disappointing and confusing. I'll try again, but its kind of annoying to spend on this time on something that should be a bit more straightforward.
Everything is done very quickly and…
Everything is done very quickly and professionally.
Insurer: Embrace
By: G. Venuti
Quick and Easy …
The last two claims have been processed very quickly. The process is very easy if you scan all required documents snd email them. You can also use the phone app but it will only take 3 documents at a time so emailing is much easier. All the agents are very nice and helpful. I would recommend MetLife to my friends that have dogs or cats.
Insurer: MetLife
By: Mary B