Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Smartest choice I made in trusting…
Smartest choice I made in trusting Trupanion as my pet insurance company. Three dogs, one with allergies and arthritis, one with lymphoma and one with car sickness! Covered by Trupanion on all medical expenses and I only pay 10% of the cost when taking them to the vet for injections, chemotherapy, medications and more. I also like the fact that your veterinarian can bill Trupanion up front rather than submitting the claim yourself. It saves so much and I'm truly grateful for Trupanion's coverage. Highly recommend!
Insurer: Trupanion
By: Denise Henderson
Trupanion is a great insurance to cover…
Trupanion is a great insurance to cover your pet. They make it so easy to file a claim and the turnaround is always fast.
Insurer: Trupanion
By: Susan Kraeger
They were right on board to help with…
They were right on board to help with expenses for tumor and cancer treatment.
Insurer: Trupanion
By: Shelly
Adrianna she really helped me by…
Adrianna she really helped me by answering all my questions. Very polite I sure this will benefit my Puppy thank you.
Insurer: Nationwide
By: Mary Mentzer
Think it could of been explain a little…
Think it could of been explain a little slower, because I'm still not 100% what what you cover and what you don't. I was told that I'd get paperwork on it, but yet yet I haven't seen it.
Insurer: Nationwide
By: customer
Amanda was so helpful
Amanda was so helpful, well informed, patient and friendly! Look forward to doing business with you all at Fetch!
Insurer: Fetch
By: Kelly
Excellent Customer Service
Excellent customer service experience. Amanda was the person I chatted with regarding some specific questions about the policy - and she was knowledgeable, informative and personable which made the entire experience fantastic and got me confident enough to go ahead and sign up for the coverage.
Insurer: Fetch Canada
By: Ashmit Vyas
Prudent Pet Insurance
The customer service agent with whom I spoke when enrolling my new puppy in Prudent Pet insurance was extremely friendly and helpful. She returned my call in a timely manner, and because I have never purchased pet insurance before, she then helped me choose the levels I needed, even if it meant lowering the amount in one area where I didn’t require quite as much. After that, she enrolled my puppy herself since I’m not very comfortable with technology. I would certainly recommend Prudent Pet insurance without reservation. They are a supportive, caring group of people with whom to work.
Insurer: Prudent Pet
By: Phaidra Cox
The representatives
The representatives I had to work with a couple of reps. I sent in claims, and all supportive documentation (soap note a couple of days later). I had constant emails re missing soap note ( for two+ weeks). Finally resolved 2/11/26. Earlier I scope w/a rep re a med. The case reviewer did not understand “generic” vs “ brand name”… I walked the rep I was speaking with through that. And asked her to please educate the reviewer.
Insurer: MetLife
By: customer
Rebecca is the best
Rebecca is the best. She answered all my questions, so I have a better understanding of the coverage for my cat. She is the reason I decided to sign up for your pet insurance. She is a great asset to your company. Dorothy
Insurer: Prudent Pet
By: Dorothy