Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The agent Tamika was very thorough and…
The agent Tamika was very thorough and helpful She was a pleasure to do business with
Insurer: Nationwide
By: Yvonne Kanapaux
Amazing Service
Process is very simple and transparent. I'm very happy.
Insurer: Nationwide
By: Sohail
Horrible service.
We had the worst experience ever with this company. Our first claim that we filed with them was pending for over 1.5 months. I had to call them to look at it. Recently my second claim has been denied without any reason. It was for a hot spot well within the coverage. Their support link on the website is broken and they just sent me an email notifying me of an 18% increase in premium. We have not had any claims with them yet not even met our deductible. So this is just a little random increase. Overall, stay away from this company. Failed me on multiple levels.
Insurer: Pumpkin
By: Ankur Agarwal
A company I feel confident to provide my pet with the coverage he needs.
Hi, I am new to the Fetch Pet Insurance family. As I only signed up today, I can only comment on my agent Megan Hampton. Megan has excellent communication skills and was very knowledgeable about the coverage for my pet. As I am not happy with my current insurance provider, it was a joy to speak with her. I believe I am getting the coverage that my pet needs and feel confident moving ahead. Thanks Megan!
Insurer: Fetch Canada
By: Karen H
1 Needs improvement
1. 4/5 times I try to upload information, I get a message that it the site is down. 2. It is also hard to see what information is loaded- so I don't duplicate when I upload 3. Several claims were denied because Jordan had a prior condition- inconvenience. However, her inconvenience was an issue- it is the Lasix that is causing the leaking now. Where do I dispute the claim denial or even talk about it? I have been in insurance for 40 years. . . Not thrilled with process.
Insurer: MetLife
By: grace
new dog
The agent, Kevin, was terrific, explained everything and made it all easy
Insurer: Nationwide
By: renee m
I am writing this review to highly…
I am writing this review to highly recommend Jennifer at Fetch Pet Inc. I recently had an interaction with her regarding pet's policy and I was thoroughly impressed by her professionalism. From the start, Jennifer was incredibly honest about EVERYTHING, which I truly appreciated. She didn’t try to rush through the details or push for a quick answer; instead, she gave me the clear, factual information I needed to make an informed decision. She was consistently respectful of my time and my concerns, making me feel like a valued customer rather than just a number. What stood out the most was how thorough she was in her explanations. She took the time to break everything down so that I fully understood every step of the process. It is rare to find someone who combines that level of expertise with such genuine patience and care. If you are working with Fetch Pet Inc., you are in great hands with Jennifer. She is a true asset to their team, and I am very grateful for her help!
Insurer: Fetch
By: Brendon Rodriguez
So wonderful and easy to submit…
So wonderful and easy to submit everything. Choosing Healthy Paws has been a great experience and Sydney is doing wonderful now.
Insurer: Healthy Paws
By: Kim Petty
Great experience
Great experience, Ailene helped and made everything easier for our little Abyzou.
Insurer: Fetch Canada
By: Dallas Many Heads