Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Very smooth and efficient claim review…
Very smooth and efficient claim review process. I’ve been with Healthy Paws since I first brought my cat home three years ago. Will continue to be with them.
Insurer: Healthy Paws
By: Yumi’s Parent
Heathy Paws delivers every time
Heathy Paws has really delivered over the life of our rescue kitty, who has had some major illnesses. In the 10 years (I think it's been 10), HP has only questioned one transaction and has been by our side through eye surgeries and heart problems. skin problems, FHS, and this last one, a collapse, which only happens outside of regular hours, of course, which required emergency care from the general as well as cardiac vets. Claims submission could not be easier. Payments are timely and always include an explanation. The only drawback is not covering office visits for services outside of routine care. But for most of our cat's life, the monthly payments have been competitive and the coverage doesn't have a limit.
Insurer: Healthy Paws
By: Elizabeth Perlin
Agent was very informative regarding…
Agent was very informative regarding the policy and options for certain modules.
Insurer: Nationwide
By: customer
The best investment we’ve ever made for…
The best investment we’ve ever made for our sweet pup—hands down. From the very beginning, the setup process was quick, simple, and completely stress-free, which gave us confidence that we made the right choice. We didn’t need to use the coverage until this past weekend, when our dog unexpectedly became ill, and the experience exceeded every expectation. The claims process was seamless, efficient, and incredibly easy to navigate during an already emotional time. It made a significant difference in what we ultimately owed, which lifted a huge weight off our shoulders. We’re heartbroken that our dog has been diagnosed with cancer, but deeply grateful that such a substantial portion of his medical expenses has been covered. Having this support has allowed us to focus on what truly matters—being there for him—without the added stress of overwhelming costs. Truly outstanding coverage, compassionate support, and an invaluable investment for any pet owner.
Insurer: Trupanion
By: Sharon
Easy to fill claims and quick response
Easy to file a claim, and they are easy to respond back
Insurer: MetLife
By: Erica
Associates were very helpful and kind.
Associates were very helpful and kind.
Insurer: Fetch
By: Karen Pizzitolo
Great customer service
I did my research when it came to coverage and the wellness plans. However, I called the 800 number and I'm glad I did. The rep answered my questions and was able to provide additional discounts (hundreds in $avings). Great overall customer service.
Insurer: Embrace
By: Justin Oakes
Super helpful
Super helpful. Very nice and calm. Understanding and efficient.
Insurer: Nationwide
By: Lauren
Staff from beginning to end is wonderful
Staff from beginning to end is wonderful
Insurer: Spot
By: Jane
Everyone I spoke with were extremely…
Everyone I spoke with were extremely helpful & walked me through the process of filing the claim. Even after I accidentally submitted 2 invoices on the same claim the representative resubmitted them for me.
Insurer: Trupanion
By: Jane