Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have been using for 2 years …
I have been using MetLife it will be 2 yrs in February, after using trupanion for many years. I find there coverage and premiums very competitive. The staff is friendly and helpful Much happier then I was with Trupanion’s
Insurer: MetLife
By: customer
MeLife Pet Insurance Stands Out!
It seems everyone is offering pet insurance these days but I am glad I am with MetLife! They are super helpful on the phone, have great claims service, and give me the peace of mind I want to have for my pet.
Insurer: MetLife
By: customer
Very Quick Claims Service.
Very Quick Claims Service.
Insurer: Spot
By: Edgar Garcia
Darren was really knowledgeable and…
Darren was really knowledgeable and helpful to me in finding a great policy to fit my needs. Excellent customer service.
Insurer: Nationwide
By: Barbara Deakins
Great customer response
Great customer response, I could not believe how fast I received my reimbursement for covered services. I ‘m new to pet ownership and was equally impressed their on line Vet chat service which was rapid and extremely helpful..
Insurer: MetLife
By: Mike Bono
Fast and Easy
easy to submt claims and I am always reimbursed quickly
Insurer: MetLife
By: Debra Gersten
No longer recommend
Long time, 8 pet policy customer and still i have to fight to ensure coverage isnt turned down for pre-existing conditions that do not exist. Maybe get claims adjusters who aren't con artist purposefully trying to turn down coverage with every excuse they have. If I hadn't used some of my policies id be switching pet insurance. EDIT TO ADD: For a pet insurance company that sponsors almost all major shelters and rescues in the US, I am so disappointed. My puppy came from a high kill shelter in the south. When she was at the shelter (3 months ago) she was given dewormer as ALL dogs and cats that are in shelters mostly do as a preventive measure. When I adopted her in a different state, she tested negative for any parasites or worms. A month later, shes fighting for her life with coccidia, giardia, and hookworms. MetLife decided that just because she was given a preventative dose of dewormer at a shelter 3 months ago with no diagnostic history or exam notation of any other history of having worms or parasites or GI issues for that matter, MetLife said it was a pre-existing condition. My vet even wrote a letter to them explaining the legal requirements that shelters have to administer preventative dose of this medication and how that is not cause to justify as a pre-existingcondition. And yet they still continue to deny her claims and life-saving care. I will NEVER use MetLife again.
Insurer: MetLife
By: Hanna Winn
Comprehensive and Empathetic Answers
The rep I spoke with understood my questions, answered them fully, helped me consider different scenarios, and showed real empathy for my dog's health and wellbeing. I really appreciated her engagement and the information she shared!
Insurer: MetLife
By: Karri
Responsive and kind!
My question was answered quickly and the agent I spoke to was very kind!
Insurer: MetLife
By: Jazmin
MetLife is a life saver!
MetLife is the best pet insurance company ever. The customer service is unmatched and truly makes me feel like a valued customer. The claim process is very easy and I receive a quick refund, which is especially important with large vet bills. I cannot recommend this company enough!
Insurer: MetLife
By: Giulia H.