Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Embrace is the best
Embrace is the best! Customer service is always great and they quickly resolve any issue I have.
Insurer: Embrace
By: Candy
Professional and informed
Amanda provided courteous, and succinct service as I set up coverage for a new puppy. She was informed and professional. Thanks Amanda!
Insurer: Fetch Canada
By: Jennifer Pearson
Pawsome
I had a great experience working with Josh from Fetch Pet Insurance. He was incredibly helpful, patient, and genuinely caring throughout the entire process. We discussed coverage options, pricing, and overall healthcare for my dog, Whiskey (aka Cole), and he took the time to explain everything clearly so I felt confident in my decisions. What really stood out was how attentive and understanding he was—he made sure all my questions were answered and that I chose the best plan for my pet’s needs. It’s clear he truly cares about both pets and their owners. I really appreciate his support and would highly recommend him to anyone looking into pet insurance! Thank You for being “Pawsome” Mike Beth Olivia and Michael Whiskeys new pack
Insurer: Fetch
By: Beth Wolski
Seamless Process and Fantastic Response Times
I receive reasonable updates about the status of any of the claims I have submitted. Fantastic response to get the claims processed. If they need more documentation, they reach out via text and email. Once I have fulfilled the deductible amount and I get refunds, those are processed quickly.
Insurer: Fetch
By: Luis Torres
The customer service is unmatched
The customer service is unmatched! Bonnie was my claims person and she went above and beyond for me and my dog that was in the ER. I recommend Pumpkin to everyone!
Insurer: Pumpkin
By: Heather
Very happy
They are very responsive and once I had a bit of trouble navigating the claim site, but that’s probably just me! Tech savvy I am NOT. I called and a very nice gentleman helped me. Once I passed my $500 deductible, they’ve covered what I expected! They paid into my checking account in a timely manner!
Insurer: Pumpkin
By: Cynthia Brown
Very good customer service
Submitting the claims on-line was very easy and got a very fast response without any hassles. Very satisfied with customer service.
Insurer: Pets Best
By: Sergio
Helpful
Helpful, kind service. It is so nice to talk to people instead of chat bots. This company still has a human touch. Policies are clear and straightforward. Claims processes are hassle-free. Would recommend.
Insurer: MetLife
By: customer
Always a pleasure working with people…
Always a pleasure working with people at Metlife. They always are helpful and resolving. Any issues I might come across. Which is not very often. The coverage that they offer is excellent. I know the rates went up, but that’s something that is a statewide and not with them. Other than that, very happy with Metlife.
Insurer: MetLife
By: Matthew Feller
Sarah was a pleasure to work with
Sarah was a pleasure to work with, helped me pick out the plan that would suit our pups best, and seems very affordable. We have not yet signed up as I am waiting for my husband to be back in town, however I do expect us to !
Insurer: Embrace
By: Lorie