Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great service!
The app is super easy to navigate and the customer service has always been helpful and responsive. Friendly service and easy process to submit claims and receive reimbursement. I’m very happy to have gone with MetLife for my pup!
Insurer: MetLife
By: customer
Timeliness of processing has…
Timeliness of processing has significantly improved since last year! Well done!
Insurer: MetLife
By: customer
Quick process to submit a claim and…
Quick process to submit a claim and payout.
Insurer: MetLife
By: Joe Benadum
First time for purchasing pet insurance
Kia was extremely patient and answered all of my questions very well. Gave great information on how the insurance works.
Insurer: Nationwide
By: Chris
Amanda was great and answered my…
Amanda was great and answered my question quickly
Insurer: Fetch
By: Barb Jessup
Renewed my faith that the process can work
This is my third claim filed and after a disaster of a 2nd claim this went smoothly and timely. You have renewed my faith that claims can be completed in a timely manner.
Insurer: MetLife
By: Mary
Great Customer Service
Great customer service Very friendly and quick as well as easy to file claims ! Always asks about Giovanni
Insurer: Spot
By: DeAnna Campolungo
Thank God for Metlife
Thank God for Metlife, without you I'd be broke. Very easy to file claims , also quick turnaround.
Insurer: MetLife
By: Lee Family
Insurance has been great to us
Insurance has been great to us. Fast recovery on our insurance claims
Insurer: MetLife
By: Joyce Wilson
Won’t cover a legitimate claim
I’m extremely disappointed with MetLife Pet Insurance. One of my cats swallowed a Nerf pellet, which required surgical removal. This is an obviously a foreign object ingestion case — something that is clearly listed as covered. MetLife denied the claim, insisting it was a “pre-existing condition,” which makes absolutely no sense. They tried to point to her recent vaccines as a reason for pre existing, even though a literal Nerf foam bullet was surgically removed from her stomach. There is nothing “pre-existing” about an accidental foreign object ingestion. They later claimed they needed the exact date and time when the ingestion happened. I explained that it occurred sometime between her vaccines and the emergency surgery — a window of two days — and that she lives indoors. The veterinarian even wrote a letter stating that it’s impossible to know the exact time or place of an accidental ingestion, and that the foreign object removal should be sufficient proof. MetLife still denied the appeal, again calling it pre-existing. At this point it’s clear they simply do not want to pay out on a legitimate, medically verified claim. This has been a frustrating, time-consuming, and honestly shocking experience. I would strongly caution pet owners to think twice before trusting MetLife with their pets’ health needs
Insurer: MetLife
By: Rodrigo