Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Harry and Mikie
Healthy Paws has taken care of twin brothers Harry and Mikie for 14 years. Thanks to you, they are still alive and kicking. Every health issue they've experienced throughout those 14 years you have been my financial partner in curing and/or healing them. From Harry’s April 18th pancreatitis diagnosisand Mikie’s ingestion of a green grape a month ago, Healthy Paws enabled them to have the best emergency care possible. Thanks to your professional and knowledgeable staff I am consistently reimbursed in an efficient and timely manner. In conclusion, I want to thank you for taking care of my boys. Stephenie Garrett
Insurer: Healthy Paws
By: Valued LifeLock Customer
Easy Process
I had a claim for surgery and they made it super easy and paid out in a timely manner.
Insurer: MetLife
By: KELLY STONE
Healthy Paws 🐾 5 Stars!✨
Healthy Paws 🐾 customer service was great, I really appreciated Michelle’s help. My pets have got older and my coverage decreased from 90-70% and my copay doubled but she explained that though Healthy Paws want to provide coverage the high level I was used to, it was no longer available for pets if my pet’s age. I understand the business model. I was disappointed however I have to say that my experiences with HP has been incredible - I receive refunds in days not weeks and the convenience and stellar service is worth every penny and even at 70% coverage I know I have a good deal. HP have my loyalty and Michelle 5-stars! Thank you for being there to help us through some turbulent pet woes and surgeries! :)
Insurer: Healthy Paws
By: Fiona
I have been pleased with Healthy Paws…
I have been pleased with Healthy Paws insurance. My young cat was recently diagnosed with IBD, and she needed extensive diagnostic testing to determine that it was IBD and not cancer. Healthy Paws processes my claims quickly, and once they establish that a condition is covered, reimbursement is issued promptly. Queenie can get the treatment she needs because I have this pet insurance, thank you.
Insurer: Healthy Paws
By: Angela Curran
No Face ID
They changed their app so you can no longer use Face ID. You have to literally login with your email, password, and have a code sent to you every time you want to use the app. There is no choice to disable this feature. It takes three times longer to file a claim now.
Insurer: Healthy Paws
By: A Saars
Best Pet Insurance!
I have been with Prudent for serveral years now and it was one of the best decisions I have made. Everyone I have spoken with has been incredibly helpful, especially Maddie L.. She has been so patient with me and helpful navigating a recent pet emergency. I can not thank her enough!
Insurer: Prudent Pet
By: Alex Reumante
Fantastic Customer Service!
Customer service was helping to fix an error in our account and to add our new puppy!
Insurer: Nationwide
By: Leah
Easy set up
Easy set up , great customer service fast response highly recommended
Insurer: MetLife
By: Lily Ramirez
Trupanion was very responsive to my…
Trupanion was very responsive to my questions and made the necessary corrections.
Insurer: Trupanion
By: Bennie Barnes