Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws makes submitting claims…
Healthy Paws makes submitting claims easy, and the response is quick. Your website is very user-friendly. This matters!
Insurer: Healthy Paws
By: Ladyblum
Overpriced, Opaque, and Hard to Reach — Save Your Money
I paid over $2,000 out of pocket for my cat Wasabi's dental procedure. When I submitted the claim, I included a detailed explanation supported by my veterinarian's own assessment. The denial I received back didn't engage with a single point I raised — it was a generic, templated response that showed no evidence anyone had actually read my submission. Getting any kind of follow-up has been a nightmare. Online chat and email go nowhere — responses are slow, vague, or simply don't come. I haven't even bothered calling because I already know what that experience looks like. To make matters worse, this policy is riddled with internal fine print that you simply won't catch unless you read every line with a magnifying glass. I previously had coverage through Nationwide, and they covered things without all this bureaucratic runaround. Pets Best is significantly more expensive — and delivers significantly less. Expensive premiums. Hidden limitations. Templated denials. No real customer service. I am furious, and I want other pet owners to know what they're signing up for before they commit to this policy. I am currently in the appeals process. I will update this review with the outcome.
This is an excellent insurance company…
This is an excellent insurance company who has yet to say no to anything I have submitted. They have been incredibly helpful when I call to make sure things are covered that I want to do for my dog. Customer service is great
Insurer: Figo
By: customer
Very friendly and knowledgeable.
Very friendly and knowledgeable.
Insurer: Nationwide
By: Erica Davis
One of the best pet insurance
One of the best pet insurance. It's very easy to file a claim and the payment does not take long. Thank you
Insurer: Spot Canada
By: customer
Soooo glad we had Trupanion!!
Soooo glad we had Trupanion for our Cavaliers. At only 5 years old, Percy developed cataracts - was essentially blind within a year. Thanks to Trupanion we were able to get Percy the cataract surgery he needed - he's back to his youthful self again - can see the happiness on his face! Thank you Trupanion!
Insurer: Trupanion
By: Peter
Very pleased with Fetch insurance for…
Very pleased with Fetch insurance for my cat. Bailey is a wonderful representative. She was so patient and understanding and was a great help to me. I highly recommend Fetch!!!
Insurer: Fetch
By: customer
The quickness of your response was…
The quickness of your response was fantastic
Insurer: Trupanion
By: Ronald E Sobecki AND
I immediately received an…
I immediately received an acknowledgement regarding my claim and the claim was then settled within one day. Great customer service!
Insurer: Trupanion
By: Chief of Police, William