Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Very easy to make a claim and very fast…
Very easy to make a claim and very fast response.
Insurer: MetLife
By: customer
The representative who helped me was…
The representative who helped me was knowledgeable, efficient, and helpful.
Insurer: Prudent Pet
By: Nikki Shevitz
Kept me updated on my reimbursement and…
Kept me updated on my reimbursement and sent the funds in a timely manner. Very nice customer service .
Insurer: MetLife
By: customer
So Far so good
Just signed up so far the rates and the ratings have been phenomenal. Obviously no vet visttet but the customer service has been great especially Maddie who made things easy was very kind courteous and friendly thus far very happy I made the switch from Pets Best.
Insurer: Prudent Pet
By: Anthony Paone
Claims are paid promptly and the process is user-friendly!
The website is easy to use, the claims process is straightforward, claims are paid promptly, and emails communicating the status of a claim are appreciated.
Insurer: MetLife
By: Therese Bessette
Has been easy and helpful
Has been easy and helpful
Insurer: MetLife
By: customer
MetLife has been amazing to work with…
MetLife has been amazing to work with to protect my four legged friend Stella. We had another national company with our other job and the service wasn’t anything compared to MetLife. We are pleased with MetLife.
Insurer: MetLife
By: Christine
Pleasant and helpful
All of my interactions thus far with this company have been helpful and pleasant.
Insurer: MetLife
By: customer
Easy and friendly to use
Easy and friendly to use. No extra gadgets or fussing with app to complete claim.
Insurer: MetLife
By: customer