Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am having difficulty communicating…
I am having difficulty communicating with Trupanion. I have been trying to send a record of vet statements to you for your records. I am not understanding how to get this to you. Is there someone who can help me?
Insurer: Trupanion
By: Anonymous
Predatory practices
Predatory practices, STAY AWAY. I am filing a complaint with the department of insurance and also reaching out to this law firm to pursue a class action lawsuit: Haffner Lawyers in LA I hope you will join me. We must not let them get away with being so soulless, predatory and unethical. My story: I have four cats under Healthy Paws pet insurance, all of different ages. In 2024, my premium was $390+, already preposterous but manageable. They tried to raise it to over $900, but luckily I was able to bring it down to about $450 (still wild) by increasing some deductibles and lowering the percentage reimbursed for many of the cats. But then this year they are again raising the price to close to 1k, with my senior cat being $700 of that! This is INHUMANE, as they are basically trying to price out my senior cat, right when he needs his insurance most, and after we've been loyal customers for his entire life! So unethical! And the only options they offer to lower the price is to drastically lower my cats' coverage to the point where it wouldn't really even be useful, even for emergencies! Like I said above, this is predatory behavior.
Insurer: Healthy Paws
By: Valentina Nesci
The website frequently malfunctions
The website frequently malfunctions, causing significant frustration when trying to log in and submit claims. Additionally, the reimbursement process is unacceptably prolonged, which adds to the overall inconvenience and dissatisfaction.
Insurer: Pets Best
By: Anatol Woolf
I submitted an application for pet…
I submitted an application for pet insurance and have not been update its been over a month!
Insurer: Nationwide
By: customer
Great Experience …
Amanda was very polite and answered my questions for me. She is very knowledgeable and I appreciated working with her.
Insurer: Fetch Canada
By: Donna Roy
We love our Spot insurance
We love our Spot insurance! Our 8 month old puppy recently went missing and returned to us injured four days later. This was such a difficult time for us, but we were so reassured that the process of entering a claim and receiving a refund was so simple. It made this difficult experience just a little easier to handle. Plus, afterwards, we saw that Spot offers a discount for a GPS collar through Fi, which is the first thing we purchased after her runaway adventures. Highly recommend!
Insurer: Spot
By: Giulia Tolar
Why bother with coverage when most wellness visits are not covered specifically the shots
It seems like nothing is ever covered. Its hard to get someone on the phone and you keep raising prices. We will be looking elsewhere.
Insurer: Pets Best
By: S Andia
Excellent Programs and Great Support Team
Excellent Programs offered and fantastic Customer Support.
Insurer: Pumpkin
By: SAMUEL WEITZ
As always a great experience
As always a great experience! Easy to use the app to submit claims. Short turnover to receive money back! Very satisfied! Great job!
Insurer: MetLife
By: customer