Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Healthy Paws has saved both my dogs!
Healthy Paws has literally saved both our Golden Retrievers by helping to pay for major treatments and surgeries for a splenic tumor and breast tumors that we otherwise wouldn’t be able to afford. Their customer service has always been very helpful and friendly. Submitting claims is quick and easy, and payment of claims is very prompt. Both of my children have insured their pets (two dogs, one cat) with Healthy Paws based on my excellent experiences with the company.
Insurer: Healthy Paws
By: Carl
The person helping me did so well with…
The person helping me did so well with explaining everything and was patient with me. 10/10, I have been recommending Nationwide for pet insurance to all my friends!:)
Insurer: Nationwide
By: customer
Very Responsive to our claim
Very Responsive to our claim
Insurer: Trupanion
By: Ernesto
Prompt Response and well coordinated
Prompt Response and well coordinated . Appreciate all my experience with FIGI
Insurer: Figo
By: Tim
Super easy and fast claim process
Super easy and fast claim process Our dog had to go to the emergency pet hospital last week. It was super easy for me to file the claim with Healthy Paws and we received a reimbursement within the week!
Insurer: Healthy Paws
By: Kimberly Neuwirth
Transferring a dog between countries
We were transferring ownership of a nine-year-old dog from our daughter in the United States to us in Canada. The dog had been insured with Trupanion for years, but getting new insurance would have been very expensive. The Trupanion customer service team smoothly moved insurance from our daughter to us, at the rates the dog had been insured under. This was a move between owners and between countries, and the entire process took maybe 45 minutes and the rates were very good!
Insurer: Trupanion Canada
By: Beryl
Timely pay outs and and helpful…
Timely pay outs and and helpful assistance via phone.
Insurer: MetLife
By: customer
I am definitely happy with Fetch
customer service is great to talk to, filing a claim was even easier
Insurer: Fetch
By: Tina Lowry