Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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She was very patient
She was very patient, very kind,and very professional
Insurer: Prudent Pet
By: lupita kendrick
Always received a quick response and…
Always received a quick response and was given a refund as soon as I submitted my claim.
Insurer: Pumpkin
By: Cary
DO NOT GET
DO NOT GET. A waste of money INSANITY. My wife and I got a new kitten and purchased the insurance. We waiting for it to be active before his very FIRST visit. He had what seemed like a hairball and we brought him ; the vet say may be respiratory. Now without ever bringing him anywhere a brand new pet how do you know any previous history he’s a baby too??? Yet they said it’s preexisting when JUST diagnosed. I appealed the denial of coverage and it has been MONTHS back and forth saying still under review in process but I will have an answer December 1st definitely. I call them December 3rd to be told there has never been an appeal… I was on the phone with them for So long they could’ve told me that all the other times instead of giving me a LIE it’s been in the process.. multiple times put on hold to be hung up on or sent to a voicemail. If you ask to speak to any other department about your case they say there is no one they speak on your behalf. You request a supervisor you’re put on hold and hung up on. They send you in circles lie to you don’t cover anything you pay for just take your money. THE WORST. Better off paying the expensive bills out of pocket cause you’re giving away money to them to do nothing anyway. We paid for premium plan too and nothing has been covered. Everything you bring your pet in for too you must always send a claim and await if it’s covered.
Insurer: Figo
By: matthew cohen
Responses have been quick and fair.
Responses have been quick and fair.
Insurer: Spot
By: Kenneth W Turoczy
A cute new name!
I called to create a membership for a new puppy, but I also wanted to change this puppy's existing name. A guy named Ariel answered with a great attitude, and not only did he change the puppy's name, but he also walked me through the whole process of membership creation! I ended up with a big smile on my face, and my puppy with a cute new name. Thanks!
Insurer: Nationwide
By: Maria Hernandez
Not a great experience so far
My dog was treated at an emergency hospital and Healthy Paws did not cover the assessments made by the specialists to determine treatment. When I called, the person said that there was a mistake that was made and she would file an appeal. I checked back in the next day and the person gave me a different story, that the itemized bill from the emergency department looked like the exam was routine, and was not being covered. I asked about the appeal and she said she'd check. This seems unjust, to not cover what is part of an emergency situation, as I was initially told would be covered when I decided to use Healthy Paws as an insurer. I also don't like how I receive different stories and the first person I spoke with seemed irritated and talked over me, to the point where I had to tell her to wait and let me finish several times.
Insurer: Healthy Paws
By: Jane O’Donnell
Claim experience
I am truly grateful for PetsBest! My cat experienced a true emergency which was mostly covered. Without PetsBest, my cat may have had a different outcome as the surgery he required was not something I could afford on my own. PetsBest saved my cat's life!
Insurer: Pets Best
By: Patricia
Helpful support and professional customer service
The support line that I've called a few times has been great. The team at Met Life really cares and has been very helpful as I learned the Met Life system, portal, etc as a new Met Life member for my 4 pets.
Insurer: MetLife
By: customer
My policy helper
My policy helper, I think her name was Melody, was very nice and gave me the best options and coverage at the best price!
Insurer: Nationwide
By: customer