Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Good customer service
Good customer service , quick reimbursement
Insurer: MetLife
By: customer
Support staff very helpful in…
Support staff very helpful in submitting claim forms. They also connect directly to the provider for information. Even though they are an online service they do provide humans for help when needed.
Insurer: Embrace
By: Bill Land
I have put in two claims over the…
I have put in two claims over the course of the past year and a half and both were handled professionally and in a timely manner. I also like how easy it is to put in a claim. My refunds were received in a timely manner.
Insurer: Spot
By: Gina Medina
Communication is well executed.
Communication is well executed.
Insurer: MetLife
By: customer
The best and most responsive experience…
The best and most responsive experience I've ever had with an insurance company. And this includes people and pets. Claim service was easy. Payment was immediate.
Insurer: Trupanion
By: Robert
Great Experience!
MetLife Pet Insurance has a user friendly platform for submitting claims, and they are very responsive. You always know where the claim stands as far as processing, complete, etc. I would recommend them to anyone looking for insurance for your family pets!
Insurer: MetLife
By: JESSICA SENFTEN
Great responsive speedy policy
Speedy and responsive company. I have had no issues at all
Insurer: MetLife
By: Ellen
Best Customer Service and Support in my time of need
I could not be more impressed with the customer service and timely payment from Healthy Paws. My 1 1/2 year old dog got stung by a bee and went into anaphylactic shock. I rushed her to the emergency vet after she collapsed in my arms. She spent the night and made a full recovery. Healthy Paws reimbursed me within two days, and Lizzie has gone on to have bee venom immunotherapy which is a cure for her going into shock again if she is stung. Healthy Paws was there for me again and has been supportive in this quest of making Lizzie's life be normal and healthy. I will forever be a customer f this company. My daughter and sister have had the same experience with Healthy Paws. We all love them!
Insurer: Healthy Paws
By: Jan Wilmore
I’ve had a great experience with Spot…
I’ve had a great experience with Spot Pet Insurance and definitely recommend it. The claim submission process is simple and easy to use, which makes everything much less stressful when your pet needs care. Processing time has been reasonable, and I’ve been satisfied with how smoothly everything was handled. Overall, it’s been reliable, convenient, and gives peace of mind knowing my cat is covered.
Insurer: Spot
By: JULIA S
Wonderful Customer Service.
The representatives that I worked with was amazing. Jacqueline helped me combine the reports for my claim. She also assisted me in finding had two accounts and have been paying double for over 3 years. She Transferred me to Kyle who was able to add my work discount to my original policies. They were able to get me a refund for the over payment.
Insurer: MetLife
By: Gmaof